SUNSKY

Hi Lukas, Thank you for your continued support, and please accept our sincere apologies for the issues you''ve experienced. We truly value your feedback and have already discussed this matter with our team. Regarding the replacement screen showing only a faint blue light without proper display, please test it with another device to determine whether the issue lies with the screen itself or the phone's motherboard. We also take note of shipping speed and preparation time. Due to inventory fluctuations for certain products, some orders do take longer to prepare. We are actively working on improving our stock management and logistics partnerships to shorten preparation times and provide more reliable shipping services. Your feedback is very important to us, and we are committed to making continuous improvements. We truly appreciate your understanding and patience. Our sales manager has already been in touch with you regarding the solution, and we remain available if you need further assistance. Best blessing, Sunsky team

Dear Rohit, Thanks for choosing Sunsky and sincerely apologize for the inconvenience. Regarding the order issue you metioned, our sale manager has contacted with you about the solution. And we sincerely apologize again for any inconvenience caused in this purchase. If you have any additional information or concerns, please contact her. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, Sunsky team

Hi Salih， Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Dear Tim Arvizo, Firstly, glad to know that you had received the parcel, then sincerely apologize for this trouble for you. But for the shiping cost, we had paid to the shipping company, and USPS is door to door service. why your post office said that is counterfeit and asked you to pick up directly? Could you send us the message or email from your post office to us? then we will check with our courier and give you answer as soon as possible. If you have any additional information or concerns, please feel free to contact us via email. Best blessing, Sunsky team

Dear Omar Tarek Thank you for choosing Sunsky and apologize for the inconvenience. The US$6.25 you see is our actual postage label cost (China Post Registered + fuel surcharge to Egypt). It is already 10-15 % lower than the public rate because we prepay in bulk. Air cargo space is limited, so even a 30g spare part has to cover the minimum 0.5kg bracket. If you have any additional information or concerns, please contact Rene. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, Sunsky team

Dear Just, We're sincerely apologize to you for the defective product you received. Each product have been inspected by a dedicated person before shipped. Unfortunately, due to long-distance international transportation, damage can occasionally happen, which is something we take very seriously. Our sale manager will contact you and get more details about it to offer you a satisfied solution. We value every cooperation with you, please give us the opportunity to compensate. Thank you for your understanding, and we will resolve this for you soon. Best blessing, SUNSKY team

Hello Uwe Beikuefner, Because the post company requires a mobile phone number to receive notifications upon package arrival, and the customer's order provided a landline number that couldn't receive messages, we confirmed with the customer that a mobile phone number was needed. The customer failed to provide which delayed processing and resulted in the package being returned. We had to cancel the order and issue a refund. The refund was requested after the order was cancelled, but due to issues with our company payment account, it wasn't processed promptly, for which we sincerely apologize. However, upon discovering the refund was still pending, we expedited the refund process. The refund ID is 3D874065GW979881R, and we replied to your email immediately after processing the refund. We sincerely apologize for any inconvenience caused! Best blessing, SUNSKY team

Dear Geovani, Thanks for choosing Sunsky and sincerely apologize for the inconvenience. Regarding the order issue you metioned, our sale manager Kali has contacted with you about the solution. And we sincerely apologize again for any inconvenience caused in this purchase. If you have any additional information or concerns, please contact her. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, Sunsky team

Hi Kristian Sylvester Walters， Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Hi Jim G， Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Dear Renee Thank you for shopping with Sunsky. Your order is currently in transit under normal shipping procedures. The latest tracking status is as follows: January 13, 2026, 10:54:46 Local Time - In Transit to Next Facility, Phoenix You can track your package via this link: https://www.yuntrack.com/parcelTracking?id=YT2600200706020613. We are sorry to hear your concerns regarding this transaction. To clarify, this is a legitimate order and not a scam. We also haven't received any prior inquiries from you about this issue. If you have any questions or require further assistance, please don't hesitate to contact our sales representative directly at: [email protected]. Thank you for your understanding. Best blessing, SUNSKY team

Hi Coleen kelley, Thank you for taking the time to reach out and share your concerns about your recent order. We’re really sorry to hear that you had trouble getting your surveillance camera to work. Your experience is very important to us, and we’d love the chance to make it right. Erika has been getting in touch with you via email, and we’ll guide you step by step to get your item working properly. If needed, we’ll also provide a replacement or a solution to ensure you’re satisfied. Thank you for giving us the opportunity to assist you, we want every customer to have a great experience with our products. Best blessing, SUNSKY team