SUNSKY

Dear Deepak Prasad, Thank you for choosing Sunsky. We just got your sunsky order 2508285730 payment today and the order is still preparing for you. And the order does not ship out for you yet. Why you told about received something else？ What is your real order number so we can check for you? We will talk to you for more details, please kindly check your email. Thank you for your valuable feedback. Best blessing, SUNSKY Team

Dear Khubaib, Thank you very much for taking the time to provide us with your feedback. We have carefully checked our system using your order number and found that order 25070851105 was not shipped, as it had been canceled by yourself. Therefore, we are unsure why you left this review about the product quality issue. To better assist you, could you please help us verify the order information? Best blessing, SUNSKY team

Dear Traian, Thank you for choosing Sunsky and apologize for the inconvenience. Our sales manager has explained to you that the model TLW05 is out of stock, so we shipped the upgraded model M4 to you. We are sorry that this watch did not meet your expectations. We accept return and refund. But we don't have warehouse in France. We only accept return to our office in China. If you don't want to return to our address in China, let's discuss other solutions. For more details, please kindly check your email. We are looking forward to your reply. Thank you for your valuable feedback. We truly appreciate your understanding and look forward to maintaining your trust and satisfaction. Best blessing, SUNSKY Team

Dear Linas Keturka, Thank you for choosing Sunsky and apologize for the inconvenience. Regarding the out-of-stock item in your order, we previously reached out to confirm whether you would like us to refund the amount to your Sunsky account balance. However, we have not yet received your reply. Sorry for the delay. We will process the refund via original way inmediately. We will arrange your sale manager to find product issue quickly then provide you with satisfied solutions If you have any questions, please feel free to contact our customer service team at [email protected]. We will be glad to assist you as soon as possible. Best blessing, SUNSKY team

Dear Muhammed, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the inventory error and the subsequent bank charge you experienced. We can confirm that the full refund for your order has been processed. More importantly, we truly appreciate you bringing this issue to our attention. We are currently reviewing how we display stock availability to ensure it is more accurate and clear for our customers. Your comments are vital to helping us improve. We are committed to providing a better shopping experience. Best blessing, SUNSKY team

Hi Bilal, Sorry for the unpleasant shopping experience. We have shipped the goods by Singapore Post on time, but the transportation are affected by multiple factors, we can’t control the transit time in shorter.We are very sorry to keep you waiting. We sincerely recommend that you choose DHL/UPS express for your next order, and your package will arrive more faster and safer. More questions, please contact our customer service email:[email protected]. We will answer you ASAP. Best blessing, SUNSKY team

Dear Aarav, Thank you for choosing Sunsky and apologize for the inconvenience, the package was returned because the zip code provided in the order was incorrect. To address this matter, our sales manager has already contacted you to provide further explanation and arrange a suitable solution. Please feel free to let us know if you need any additional assistance. We sincerely apologize for any inconvenience this may cause and are working diligently to minimize the impact of these delays. We appreciate your patience. Best blessing, SUNSKY team

Hello Vincent R Labriola, Thank you for your kindly support! As we agreed, the product most was damaged during shipping. We reissued it to you and ship it to you again, and you were very satisfied. Regarding the time difference, this is an objective and unavoidable issue, and we hope you can understand. Sincerely thank you! Best blessing, SUNSKY team

Dear Nicolas, Thanks for your orders on our website, and we're truly sorry that we couldn’t make you 100% satisfied. We’re glad that you were satisfied with the charger from your previous order. Regarding another brand of charger that didn’t meet the advertised specs, we sincerely apologize for the inconvenience caused. This may be due to a batch issue or differences between brands. Please feel free to share more details. We’ll be happy to investigate further or offer a suitable solution. Your satisfaction is very important to us. Best blessing, SUNSKY team