Super Bright LEDs

Good afternoon Bill, Thank you for your feedback! We're glad to hear you're happy with the brightness, color, and overall quality of the lights. We did want to clarify that, according to your order, one 5m Single Color COB LED Strip Light and one LDK-8A 12–24V DC Single Color LED Dimmer were purchased. If you were expecting an additional dimmer, it was not included in the original order. If you need another dimmer, you'll need to place a new order for the additional unit. If you have any questions about your order or need assistance selecting the correct item, please don't hesitate to reach out. We'll be happy to help! https://www.superbrightleds.com/contact/form/email-us

Hi Gilbert, We're sorry to hear about your experience and understand how frustrating that can be. When you subscribe to our email list, you'll first receive a confirmation email to verify your subscription. After confirming, a second email is sent that contains your 10% discount code. In some cases, these emails may be filtered into your junk or spam folder, so we recommend checking there if you don't see them in your inbox. A Customer Advocate will be reaching out to you with your 10% discount code. If you've already placed your order, we'll be happy to refund the 10% discount to your original method of payment instead. https://www.superbrightleds.com/contact/form/email-us

Good morning Bill, Thank you for your feedback, and thank you for taking the time to speak with our customer service representative. After confirming the shipping address for your replacement, we promptly processed the exchange, and your replacement has already been shipped. We sincerely apologize for the issue with the damaged wire insulation and understand why you chose not to power on the light until it is safe. We appreciate your caution and are sorry for the inconvenience this has caused. If you have any questions or need any further assistance, please don't hesitate to reach out. We'll be happy to help. https://www.superbrightleds.com/contact/form/email-us

Good afternoon, We're sorry to hear about your experience and understand how frustrating that must be. representatives are available by phone Monday through Thursday from **8:30 AM to 6:00 PM CST** and Friday from **8:30 AM to 4:00 PM CST**. We're also available through **Live Chat** during those same business hours, and by **email**, with responses typically provided within **one business day**. While we're unable to determine what may have occurred with your previous calls, a representative will be reaching out to you shortly to assist with your concern. We appreciate your patience and look forward to resolving this for you as quickly as possible. https://www.superbrightleds.com/contact/form/email-us