需要的药物订单......
处方药的运送时间太长，而且运送费用非常高——运送 35 粒地塞米松药丸需要 38 加元。鉴于古巴药品短缺，这家公司似乎在利用这种情况，几乎没有表现出人性或同情心。
Dear Maridelsy Hernandez, Thank you for reaching out and sharing your concerns. We understand how important timely access to medication is, especially in the current context, and we are truly sorry to hear about your experience. We would like to clarify that prescription medications are not subject to additional delivery fees—they are included in our standard service. However, some items such as dairy products, oversized, or heavy goods require special handling and separate transportation, which may incur an additional delivery fee. If your order included such items, that could explain the higher delivery charge. Still, we would be happy to review the details of your order and clarify everything. Please don’t hesitate to contact our 24-hour customer support team, who are available to assist you at any time and address any questions you may have. We value your trust and are committed to serving our clients with transparency, empathy, and care. Thank you again for your feedback—it helps us continue to improve.