Supermarket23

We are truly sorry for the frustration this situation has caused. We understand how concerning it is to experience delays and receive only part of an order, especially when it involves high-value items. After reviewing your case, we can confirm that it has been under active follow-up. In some cases, orders placed through Envios23 may be delivered in separate shipments because not all items arrive at our warehouse at the same time. However, we understand that the time taken to resolve your case was longer than expected, and we sincerely apologize for that. We have already arranged for the remaining panel to be sent again, and we will give this shipment priority to ensure it reaches its destination as soon as possible. Thank you for sharing your experience, as your feedback helps us continue improving our service.

Thank you very much for sharing your experience and for bringing this issue to our attention. We are sorry for the inconvenience you experienced during the payment process, and we understand how frustrating it is to have to start over when a transaction cannot be completed successfully. We sincerely appreciate your feedback, as it helps us continue improving. Whenever you experience any payment-related issue, please don't hesitate to contact us through our official customer support channels. We have a specialized payment support team that will be happy to review your case and help resolve the issue as quickly as possible.

Thank you very much for recognizing the speed of our deliveries. We are truly sorry that the chicken did not arrive in the expected condition. We understand your disappointment and sincerely apologize for the inconvenience. Regarding the refund, it is issued based on the value of the affected product and the outcome of each case review. If you believe your claim should be reviewed again or have any questions about the resolution, please contact us through our official customer support channels. We will be happy to review your case again and provide any assistance you may need.

We deeply regret what you describe. A customer service team should never operate in the way you mention, and it does not reflect the standards we require. We are truly sorry that you experienced this after three years of trusting us. We are already reviewing what may have happened and reinforcing communication protocols with the team involved. To address your specific case and provide an appropriate solution, we kindly ask you to write to us at [email protected]. We sincerely appreciate you sharing your experience; your feedback helps us improve.

Thank you for sharing your experience with us. Our team works every day to provide fast and reliable service, and feedback like yours motivates us to keep improving and maintaining this level of quality. We also appreciate your recommendation to provide complete information when placing an order; it truly helps us ensure quick, trouble‑free deliveries. We are honored to know that our service allows you to support your loved ones from afar. It will be our pleasure to assist you again whenever you need us.

Dear Livan, We are truly sorry to hear about your experience and the disappointment it has caused. We would like to review what happened with our delivery team, especially regarding the service you received, the handling of the freezer, and the incorrect item that was delivered. Please contact us at [email protected] so we can investigate your case thoroughly and provide the attention it deserves. Regarding our order verification process, we understand your concerns. These security checks are standard practice for most online retailers and are designed to protect our customers and their purchases. We only request information that the account holder can safely provide, and the process is completely secure. We sincerely appreciate you taking the time to share your experience. Your feedback is very valuable to us, and we will take your comments into account as we continue working to improve our processes and the quality of our service.

Thank you for taking the time to share your experience with us. Your kind words and continued trust mean a great deal to our team. We look forward to serving you again in the future.

Thank you for sharing your feedback. We’re sorry to hear that the price felt high. We work hard to offer quality products and reliable service, and we truly appreciate comments like yours because they help us improve. If you’d like to share more about your experience, we’ll be happy to assist you.

Hi, thank you so much for your kind words and for trusting us six times! Reviews like yours motivate our team to keep delivering the best service possible. Thank you for recommending Supermarket23!

Thank you so much for your kind words! We truly appreciate your support and are glad to know that your experience has been consistently positive. Our goal is to make things easier for families, and it means a lot to hear that our service has been helpful to you. Thank you for your trust—we’ll keep working to provide the best experience possible.

I have sent groceries to Cuban friends… I have sent groceries to Cuban friends several times and they have got it, and were delighted to receive the food, was able to get delivery just as all traffic stopped in Cuba, they made sure my purchase was delivered. I highly recommend them.

Thank you for sharing your feedback. In some cases, we choose to credit the value of the missing products directly to your account as it is often the fastest and most efficient way to offer a solution. However, we completely understand your concern and will re-evaluate your case accordingly. Please remember that if you are not satisfied with the proposed resolution, you can always reach out to our Customer Service team through any of our support channels — we are here 24/7 to assist you. Your claim regarding this issue remains active since your last interaction, and we are currently reviewing it to provide you with the best possible outcome. We truly appreciate your patience and your trust in our service.

Hi! Thank you so much for sharing your experience. We’re truly sorry for the inconvenience you experienced while waiting for your order. We understand how difficult it can be to plan your day without an exact delivery time, and we genuinely appreciate your patience during those days. We’d like to confirm that the missing items have already been delivered, and we’re glad to know you finally received your complete order. Please remember that if you ever have any questions or run into any issues, you can always count on us. Our customer service team is available 24/7, and you can reach us via phone, email, live chat on our website, Messenger, or direct message on Instagram. We’re here to help whenever you need us. Warm regards,

Thank you for bringing this to our attention, and please accept our sincere apologies for what happened with your recent order. We truly appreciate your previous trust in our service, and we take situations like this very seriously. We’re already prioritizing the review of your claim to find a prompt and fair resolution. We will take the necessary internal measures to prevent this from happening again. Once again, we’re very sorry for the inconvenience caused, and we will do our best to make things right as soon as possible.

Thank you so much for your kind words and for giving Supermarket23 a try! We're delighted to hear that your friend received the order promptly and that the experience was a positive one. Providing fast, reliable service is always our goal, and it’s wonderful to know we met your expectations. Your five-star feedback means a lot to us, and we truly look forward to serving you again soon!

Estimada Carmen, Muchas gracias por su mensaje y por la confianza que deposita en nosotros. Nos alegra mucho saber que nuestro servicio ha sido un apoyo real para usted y su familia en Cuba, especialmente en medio de tantas dificultades. Valoramos sus palabras hacia nuestro equipo. Nuestro compromiso es conectar a las familias con responsabilidad y cariño. ¡Gracias por permitirnos ser ese puente y por acompañarnos con su apoyo!

Dear B. Doer VA, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience was not as expected. At Supermarket23, we work hard every day to provide a reliable service with direct home deliveries across Cuba, supported by a 24/7 customer service team that’s always ready to assist you with any questions or concerns. Regarding the additional 3% fee you mentioned, we would like to clarify that we are not aware of such a charge being applied from our system. We kindly ask you to contact us at [email protected] with more details so we can review your case and provide you with a clear and transparent response. We truly value every customer who places their trust in us, and your feedback is essential to helping us improve. We remain at your disposal.

Dear Ody, We sincerely regret the experience you’ve had with our Envíos23 parcel service, and we truly appreciate you sharing your opinion so openly. We're glad to know you hold our work at Supermarket23 in high regard, which makes it even more painful for us to learn that the logistics side has left you feeling disappointed. Envíos23 is a relatively new service, still undergoing improvements, and while we are constantly working to ensure safe and timely deliveries, there are situations — such as customs holds — that can cause delays and are unfortunately beyond our control. This is explained in our policies, but we understand that explanations do not always ease the frustration caused by a pending delivery, especially after placing your trust in us. We greatly value your loyalty as a customer and the investment you make in our service, and we assure you that we take every piece of feedback as a genuine opportunity for improvement. If you would like us to review your specific case, we’d be happy to assist you directly via email at [email protected]. Thank you for your patience and for helping us grow through your feedback.

We sincerely regret the situation you’ve described and fully understand your frustration. Receiving a damaged product—especially food—is something we take very seriously. Based on your description, a credit was issued as compensation, in accordance with our policies. However, we understand that this solution may not have been sufficient from your perspective, and we appreciate you bringing it to our attention. Our team is committed to continuously improving the quality and handling of sensitive products like meat, to ensure the best possible experience. If you’d like us to review your case in more detail, please feel free to contact us at [email protected]. We’re here to assist you and provide more personalized support.

Thank you so much for your kind words! We're thrilled to hear you enjoyed the food and the atmosphere. Your support means a lot to us, and we hope to welcome you back again very soon! 😊