Supermarket23 (www.supermarket23.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 92% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-11.
Prescription medications take too long to be delivered, and the delivery fee is extremely high—$38 CAD just to deliver 35 dexamethasone pills. Given the medication shortages in Cuba, this company seems to be taking advantage of the situation, showing little humanity or compassion.
Reply from Supermarket232025-05-15
Dear Maridelsy Hernandez,
Thank you for reaching out and sharing your concerns. We understand how important timely access to medication is, especially in the current context, and we are truly sorry to hear about your experience.
We would like to clarify that prescription medications are not subject to additional delivery fees—they are included in our standard service. However, some items such as dairy products, oversized, or heavy goods require special handling and separate transportation, which may incur an additional delivery fee.
If your order included such items, that could explain the higher delivery charge. Still, we would be happy to review the details of your order and clarify everything. Please don’t hesitate to contact our 24-hour customer support team, who are available to assist you at any time and address any questions you may have.
We value your trust and are committed to serving our clients with transparency, empathy, and care. Thank you again for your feedback—it helps us continue to improve.
M
Michael Starc · 4 reviews · Experienced 2025-05-05 ·
★★★★★
Very prompt delivery!
Very prompt delivery!! Great staff!!!Products remained intact!
Reply from Supermarket232025-05-08
Thank you so much for your kind words!
Your satisfaction is our top priority, and your feedback motivates us to keep doing our best every day.
Looking forward to serving you again soon!
L
Louise Walton · 6 reviews · Experienced 2025-05-01 ·
★★★★★
One stop shop for anything you want!
One stop shop for anything you want!! Just Great
Reply from Supermarket232025-05-04
Thank you for your review!
We’re so happy to hear that you found everything you needed with us. Being your one-stop shop is exactly what we aim for, and feedback like yours motivates us to keep getting better every day. We look forward to seeing you again soon!
Servicio rápido y eficiente!. También , buena selección de los productos!.
Reply from Supermarket232025-02-10
Agradecemos sinceramente su valoración. Esperamos que continúe realizando compras con nosotros y solicitando nuestros servicios en el futuro.
K
K S · 2 reviews · Experienced 2025-01-02 ·
★★★★★
Stay away from this site
Charging 50 % of the total purchased is a RIP OFF.
They're taking advantage of the situation in Cuba.
They should be ashame of themselves!!!
Reply from Supermarket232025-01-21
We sincerely apologize for the negative experience you have encountered. We kindly encourage you to reach out to our customer service team, which is available 24 hours a day, to provide us with the details of your complaint. We are dedicated to identifying the most suitable solution for our customers. You may contact us via email at [email protected], by calling the number provided in our store, or through our chat service. We eagerly await your response.
E
El Santaclareño Ausente · 1 review · Experienced 2024-12-15 ·
★★★★★
All cubans know that this company is…
All cubans know that this company is involved with the cuban regime, a lot of evidence have been brought up about the fact that this company under the green light of Cuban Revolution's commander Guillermo Garcia Frias. But their service is good and given the fact that the cuban people prefers to underlive without food, power or even water to washout rather than to claim for their rights, for us; the cuban diaspora living out of Cuba the only choice that we have is to send food to our relatives inside the jailed, enslaved island for now. Shame on all of us!
Reply from Supermarket232024-12-21
Dear Customer,
We wish to clarify that our company does not engage in political matters. Our primary focus is on delivering high-quality products and services to our esteemed customers. Should you have any inquiries or concerns pertaining to our services or products, we kindly encourage you to reach out to us via our customer service channels. We remain at your service to assist you and ensure your satisfaction.
C
C Luis · 5 reviews · Experienced 2024-12-18 ·
★★★★★
All was working fine until now that I…
All was working fine until now that I sent a order of food to my family in Guines Mayabeque that never was delivered. I called to costumer service, they opened a case and I received the resolution couple days later that was delivered…. Called my family and never was received!!! Still waiting for a real delivery.
Reply from Supermarket232024-12-19
We sincerely apologize for the negative experience you encountered. We kindly encourage you to reach out to our customer service team, which is available 24 hours a day, to provide us with the details of your complaint. We are dedicated to identifying the most suitable solution for our customers. You may contact us via email at [email protected], by calling the number listed in our store, or through our chat service. We eagerly await your response.
S
Sharon W · 2 reviews · Experienced 2024-11-24 ·
★★★★★
Excellent service
Excellent service, delivery was well packed and arrived a day earlier than expected ! Quality products. To be honest, prices are comparable to what we pay in Ontario, and delivery fee is very reasonable. This was my second order to friends in Cuba and will continue to use your service and recommend to others.
Reply from Supermarket232024-11-28
We’re so grateful for your feedback and truly appreciate it! We would be absolutely thrilled if you continue to trust our store and think about using our services again in the future.
B
Bruce · 1 review · Experienced 2024-11-16 ·
★★★★★
I am very pleased with the service
I am very pleased with the service, it was much quicker than I expected. I will be placing another order soon. I highly recommend SuperMarket 23 so far. Very happy thank you
Reply from Supermarket232024-11-25
We would like to express our sincere gratitude for your feedback. We hope that you will consider continuing to shop with us and utilizing our services in the future.
D
David · 9 reviews · Experienced 2024-10-28 ·
★★★★★
Helping Cubans from Canada made easy
Variety of items is great. Easy to order and pay from Canada. My family received their delivery in 2 days and were just thrilled. Thank you for making it possible to help our Cuban family/friends, it is so hard for them right now.
Reply from Supermarket232024-11-02
Nos alegra mucho saber que su usted y su familia están satisfechos con nuestro servicio ¡Gracias por confiar en nosotros!
R
Rick · 12 reviews · Experienced 2024-10-19 ·
★★★★★
...always the best....A1...amazing…
...always the best....A1...amazing company, amazing staff and service. Thank you. Rick
Reply from Supermarket232024-10-25
We really appreciate your review, . It's a pleasure to know that we meet your expectations. We hope to continue counting on your preference!
T
T · 2 reviews · Experienced 2024-10-18 ·
★★★★★
Excellent service
Excellent service, accurate and prompt
Reply from Supermarket232024-10-25
Thank you very much for your comment! We are happy to hear that you have had an excellent experience with our service. Thank you for trusting us!
C
Carlos Delgado · 1 review · Experienced 2024-09-26 ·
★★★★★
Muy buen servicio y calidad de productos
Reply from Supermarket232024-09-30
Muchas gracias por su valoración. Nuestra prioridad es su satisfacción
Thank you for your five-star review! We are glad to hear that you found our service excellent. Your satisfaction is our priority, and we look forward to continuing to serve you in the future. Thank you for choosing us!
A
Ayna Davies · 1 review · Experienced 2024-09-12 ·
★★★★★
Fantastic service
Fantastic servicio, a tiempo, y respetuoso. Muchisimas gracias!
Reply from Supermarket232024-09-18
Muchas gracias por su valoración. Nos alegra saber que tuvo una excelente experiencia con nosotros
C
Capo zas · 1 review · Experienced 2024-07-30 ·
★★★★★
Damage products
Company is improving a lot but still so many issues with items. Then if you go to Cuba and spend there long time when you come back you start the claim of some spoiled products they tell you sorry ours providers won’t accept this and won’t return nothing or give you the credit 😳. Regard eggs, chicken boxes with missing chicken part you can tell. Pooring water in meat boxes to balance the weight and so on. Most of the time the give the credit back but if you don’t do it on “time “ forget about it. I spend thousands of dollars a year towards my family and my self with food and all kind of things and then they treated you like whatever
Reply from Supermarket232024-08-31
We apologize for the inconvenience caused. As we have explained before, it is not possible to process a claim after 15 days, as it is part of our protocols, which we cannot violate. Additionally, please note that there are enabled means from Cuba to report claims so that we can process them.
m
mya transp · 3 reviews · Experienced 2024-08-23 ·
★★★★★
Excelente servicio al cliente
Excelente servicio al cliente, rapida entrega, super recomendado.
Nos complace saber que se encuentra satisfecho con el servicio brindado.
D
Didi · 7 reviews · Experienced 2024-06-12 ·
★★★★★
TOP of the line company!
My family that receives the order we send always gets the order the next day or within 3 days and it is a blessing to hear their excitement for the order. Not only does it get there quick but the quality is spectacular they said compared to what they have received from other places in the past. The delivery person is so respectful and kind as well. The prices are amazing so we can afford to send more often so thank you so much!
Reply from Supermarket232024-06-24
Thank you for sharing your positive experience with us, we're happy to know our efforts are being paid off!
D
Dra Marrero · 1 review · Experienced 2024-06-07 ·
★★★★★
Very professional 👏🏻
Reply from Supermarket232024-06-10
Agradecemos sinceramente su reseña. Nos complace saber que quedó satisfecha con nuestro servicio. ¡Esperamos verle de nuevo pronto!
