TinySnap

Dear Martin, This is wonderful to hear ❤️❤️❤️ Knowing your wife loved the framed print is what makes it all worthwhile, and we're so happy it's found a beautiful place on your wall ✨🎨❤️ We're also glad we could resolve the billing issue quickly. Thank you for giving us the opportunity to make it right - and for your recommendation. It truly means a lot to our entire team 🤍❤️ Emily @TinySnap

Dear Debbie, We're genuinely sorry that your experience left you feeling this way ❤️❤️❤️ We take concerns about subscriptions, billing, and cancellations very seriously. We also have a flexible, no-questions-asked cancellation policy, so if your subscription wasn't canceled when expected or something wasn't handled correctly, we'd truly like the opportunity to investigate and make it right. If the portraits themselves didn't meet your expectations, you can also report them directly in the app, and we'll refund the credits used so you can continue trying with different photos or styles. Please contact us through the form below with your account details so we can review your subscription history, cancellation request, and billing, and resolve this personally: https://www.tinysnap.com/contact-us We appreciate your feedback, as it helps us continue improving both our product and the overall customer experience. Emily @ TinySnap 💛

Dear Behnam Family! This is such a thoughtful and beautifully said review - thank you for taking the time to share it 💛💛💛 Taking away the stress, the travel, and those “will they cooperate?” moments… that’s exactly the experience we hoped to create for parents ✨ So hearing it felt simple and sweet for you really means a lot. We also truly appreciate your suggestions - especially around customization and being able to adjust specific details. That’s a very real and important part of making the experience feel even more personal, and it’s something we’re actively thinking about as we continue to improve. Just to share - if a result doesn’t feel right, you can always report it in the app and we’ll refund the credits used, so you can try again without losing out 🙏 Feedback like yours genuinely helps shape where we go next, and we’re really grateful you shared it so openly ❤️❤️❤️ Emily @TinySnap