我订购了两份单独的印刷品。一份作为生日礼物。我只收到了两张我订购的印刷品。此外,他们还为我收到的两张照片多收了我的费用。生日礼物印刷品从未出现。我已经尝试了无数次联系他们。我得到的只是 AI CSR 的一般回复。它道歉,但没有解决问题。他们没有客户服务热线可以打电话与现场人员讨论问题。请勿与该公司开展业务。如果您遇到任何问题,这将是一场噩梦。
TinySnap 回复2026-08-01Dear Bill,
We're truly sorry to hear about your experience 💛💛💛
We take order accuracy very seriously. Throughout the ordering process, we provide multiple confirmations of the selected portraits, sizes, and options - including the checkout summary, order confirmation, and production details - to ensure everything matches what the customer expects before production begins. Thus you could clearly see what is being ordered. And yes, we cannot cancel it once it's in production - it's fully personalized portrait.
Based on your review, we'd genuinely like the opportunity to investigate what happened. Please contact us directly at [email protected] with your order number. If there was any misunderstanding or issue with your order, we'll review it personally and, as a gesture of goodwill, we'd be happy to offer a partial refund that can be applied toward a replacement print order.
We sincerely apologize for the frustration you've experienced and hope you'll give us the opportunity to make things right.
Emily @ TinySnap 💛