TOPUPlive

Dear valued user, We sincerely apologize for the ongoing frustration you’ve experienced with our top-up services. We understand how frustrating it is to encounter repeated issues without a clear resolution, and we take your feedback extremely seriously. Please know that your experience is not the standard we strive for, and we’re committed to making this right. While we’ve previously followed our standard reporting process, we recognize that it hasn’t been sufficient to address your specific concerns. To improve this, we’ve initiated a review of our support process to ensure faster, more personalized follow-ups for recurring issues. Could you please share your order details or account information with us here? This will allow our team to escalate your case directly to our technical specialists for a one-on-one investigation. We want to resolve your problem immediately and prevent it from happening again for you or other users. Thank you for taking the time to voice your concerns—your feedback is crucial in helping us improve. We’ll stay in close contact with you throughout the process and ensure you receive a timely update. Sincerely, TOPUPlive Customer Support Team

We sincerely apologize for the distressing experience you've had. We completely understand your anger and frustration; being scammed is the last thing you should endure on our platform. We take your claim very seriously. Please send the order number, along with details of the transaction such as the time of purchase, the amount deducted, and any relevant communication or error messages you received, to our After-sales department: [email protected]. Our team will start an in - depth investigation as soon as we receive your email. We aim to conclude this investigation within 48 hours. We'll check with our payment partners and internal systems to verify what went wrong. If it's found that there was an error on our part and your funds were wrongly deducted without delivering the ordered items, we will immediately refund your money and ensure that you receive the products you paid for. Thank you for bringing this to our notice. We're committed to resolving this issue and regaining your trust in our platform.

We're sorry to hear that you're having trouble purchasing the item. We know how disappointing this can be. First, could you please check if there are any error messages showing up during the purchase process? This information is crucial for us to figure out the root cause. Also, we'd like you to send the order number (if available) to our after - sales email: [email protected]. Along with the order number, please provide a detailed description of what exactly happened when you tried to make the purchase, such as at which step the process stopped or what error you received. Our dedicated team will start investigating your case immediately upon receiving your email. We aim to resolve this issue within 24 hours. We'll look into possible problems like issues with the payment gateway, insufficient funds, or glitches in our system. Once we've identified and fixed the problem, we'll let you know right away so that you can complete your purchase without any further hassle. Thank you for your patience and for bringing this to our attention.

We're truly sorry to hear that you're upset. We understand how frustrating it can be when you encounter issues with payment methods while trying to make a purchase on our TOPUPlive platform. First, we'd like you to check if there are any error messages displayed on the payment page. This information can be really helpful for us to figure out what's going wrong. Next, please send us the order number (if you have one) along with a detailed description of the problem to our after - sales email: [email protected]. Our technical and customer support team will start looking into this problem as soon as we receive your email. We aim to resolve this within 24 hours. We'll check if there are any system glitches, issues with the payment providers, or if there are specific requirements that need to be met for the payment method you've chosen. Once we've identified and fixed the problem, we'll let you know right away so that you can complete your purchase smoothly. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction.

We sincerely apologize for the negative experience you've had. We understand your frustration regarding the declined transactions, the time wasted, and the premature closure of the chat by our assistant. To address this, we'd like you to provide the order numbers related to these transactions. Please send them to our after - sales email: [email protected]. Once we receive the order numbers, our after - sales team will immediately look into the matter. We will aim to complete the review within 24 hours. If it's verified that there were improper declines, we will expedite the refund process. We will ensure that the funds are returned to your original payment method as soon as possible. While it generally takes 3 - 7 days as initially communicated, we will do our best to speed it up. We take your feedback very seriously. We will also review the actions of our assistant to prevent such incidents in the future. We are committed to providing better service and hope to regain your trust.

We are extremely sorry for this unacceptable situation that has made you feel like you've been scammed. We truly understand your distress and anger. Please rest assured that we take this matter very seriously. First, we need you to provide the order number related to this purchase. You can send it to our after - sales email: [email protected]. Our dedicated after - sales team will start looking into this case immediately upon receiving the order number. The investigation process usually takes about 1 - 3 business days. During this time, we will check the transaction details and system records to figure out what went wrong. If it turns out that there was an error on our end and the UC (I assume you mean in - game currency) wasn't delivered as expected, we will immediately credit the correct amount of UC to your account. If for some reason we can't deliver the UC, we will issue a full refund to you without delay. We hope this solution can relieve your concerns and restore your trust in our platform. We are committed to resolving this issue as quickly as possible and improving our services to prevent similar problems from happening in the future.

We're very sorry to hear that you haven't received the coins after making a purchase for BIGO. We completely understand your disappointment. We take your issue seriously. To help us resolve this problem as soon as possible, please provide your order number and send it to our after - sales email: [email protected]. Once we receive the order number, our team will start an immediate investigation. This investigation typically takes around 1 - 2 business days. If it's a system error, we will ensure that the coins are promptly credited to your account. If there are other issues causing the delay, we will keep you informed throughout the process and work out a proper solution, which may include a refund if necessary. Thank you for your patience and understanding. We'll do our best to make this right for you.

Dear Customer: Thanks for your review. It's really important for us to improve our service according to your feedback. For some reason, we didn't make it all satisfied on your end, could you please contact us via the following information? Email : [email protected] My manager will do her best to resolve the problem. Regards, TOPUPlive

Dear Customer: Thanks for your review. It's really important for us to improve our service according to your feedback. For some reason, we didn't make it all satisfied on your end, could you please contact us via the following information? Email : [email protected] My manager will do her best to resolve the problem. Regards, TOPUPlive

Dear Customer: Thanks for your review. It's really important for us to improve our service according to your feedback. For some reason, we didn't make it all satisfied on your end, could you please contact us via the following information? Email : [email protected] My manager will do her best to resolve the problem. Regards, TOPUPlive

Update: Hi, The free UC needs to be claimed manually by the user at the bottom of the event page. Best regards Dear Adel, We're truly sorry to hear about this frustrating experience. We understand how disappointing it must be to not receive the promised gift after sharing the invitation link and your friend making a purchase of €84. Our team takes such issues very seriously. We'll immediately investigate what went wrong with the gift delivery process. This could be due to a technical glitch or a miscommunication in our system. In the meantime, could you please provide us with some additional details? Such as the exact time you sent the invitation, your friend's transaction details (if possible), and any error messages you received. This will help us expedite the investigation and resolve the problem as quickly as possible. We apologize for the inconvenience caused and assure you that we'll do everything in our power to rectify this situation and ensure you receive the gift you rightfully deserve. Your satisfaction is our top priority, and we'll work hard to regain your trust in TOPUPlive. Best regards, TOPUPlive Customer Service Team

Dear Bùi Thanh Bình, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've faced regarding the bonus not being credited to your account after your top-up on January 27, 2025. Please know that we take such matters seriously and are committed to resolving them promptly. We would appreciate the opportunity to investigate this issue further. Could you please provide us with your account details and any transaction information related to the top-up? This will help us assist you more effectively. Your satisfaction is important to us, and we are here to ensure that your concerns are addressed. Thank you for your patience and understanding. Best regards, Customer Support Team TOPUPLive

I don't quite understand what you are saying.

We’re truly sorry to hear about your experience, and we take this feedback extremely seriously. 🙏 While our verification system is designed to protect user security, we understand the frustration of unexpected cancellations and account blocks after a successful verification. This is not the standard we aim for. Regarding the customer service interaction you described: this is absolutely unacceptable. We’re initiating an internal review of this case and will take disciplinary action to ensure our team consistently delivers respectful, solution-focused support. 🛠️ To urgently resolve your issue: 1️⃣ Could you DM us your order ID/registered email? We’ll prioritize reinstating your account and clarifying the cancellation reason. 2️⃣ A senior supervisor will contact you within 1 hour to personally apologize and offer compensation for the inconvenience. Your trust is our priority, and we’re committed to rebuilding it through actions, not just words.

Dear Aaliyah Whyte, We are extremely sorry to hear about the deeply disappointing experience you've had with our platform. Your feedback is of utmost importance to us, and we take your concerns very seriously. What you've described is not at all in line with the service we aim to provide, and we sincerely apologize for the distress this has caused you. We understand how frustrating it must be to feel like you've been scammed. Our team is immediately looking into this issue to figure out what went wrong. Regarding the extra fee, we will thoroughly review our records to clarify why it was charged and ensure that any misunderstandings are resolved. To start the process of making this right, could you please provide us with your order number and any relevant details about the transaction? This will help us to quickly identify the problem and take the necessary steps to refund your money and correct the situation. We are committed to regaining your trust and making this right for you. Please don't hesitate to reach out if you have any further questions or concerns. Thank you for bringing this to our attention. Best regards, The TOPUPlive Customer Service Team

Dear Sajesh, We're over the moon to receive your glowing review! Your kind words mean the world to us and are the best motivation for our entire team. At TOPUPlive, we're dedicated to crafting seamless and rewarding gaming experiences, especially when it comes to in - game purchases. Knowing that you had a great time using our platform to enhance your gaming journey makes all our efforts truly worthwhile. Whether it's getting those crucial primogems for Genshin Impact, or other game - specific items, we're here to ensure every transaction is smooth and satisfactory. If there's anything else we can do to make your future experiences even better, whether it's providing more information about upcoming offers, or helping you with any aspect of your gaming purchases, don't hesitate to let us know. Once again, thank you for choosing TOPUPlive, and we look forward to being your go - to platform for all your gaming needs! Best regards, The TOPUPlive Customer Service Team

Dear customer, we sincerely apologize for the distressing experience you've had. We completely understand how frustrating this must be for you, and we're committed to resolving this issue as quickly as possible. Our support team is actively working to improve the service and avoid such automated response issues in the future. To assist you in rectifying the wrong Bigo ID order, could you please provide us with your order number? This will enable us to locate your transaction details promptly and take the necessary steps to ensure your funds are correctly allocated. Thank you for your patience and understanding, and we look forward to resolving this matter for you.

Dear Nayu, We're extremely sorry to hear about the troubles you've faced with your order. The situation you described, where the order was automatically refunded shortly after payment yet the money hasn't been returned, is truly unacceptable, and we deeply apologize for the frustration and disappointment it has caused you. Our top priority is to resolve this issue for you as quickly and efficiently as possible. To start the investigation and get your money refunded promptly, we need the order ID. This unique identifier will help our dedicated team trace the exact transaction details and figure out what went wrong. Could you please share the order ID with us? You can either reply to this message or contact our support team directly if you prefer. Once we have the order ID, we will expedite the process of resolving this refund issue. We will keep you informed at every stage of the process and make sure that your money is back in your account as soon as we can. We understand that this experience has left a bad impression on you, and we sincerely hope that you will give us an opportunity to make things right. If there's anything else we can do to assist you in the meantime, please don't hesitate to let us know. Thank you for your patience and cooperation. Best regards, TOPUPlive Customer Service Team