TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps. We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable. TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first. What we stand for ⚡ Speed: optimized flow for quicker delivery Clarity: clear steps for account/server/region info Support: real follow-up when you need help Why choose TOPUPlive 🛡️ Secure checkout and risk monitoring Not-received protection (re-delivery / refund after verification) Responsive service (typically within 24 hours)
I paid for my order and it said it was pending delivery yet it hasn’t been delivered and I went back to the website and it said refund pending and no refund had been provided and no compensation for my time or money either
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TOPUPlive 回复2024-12-31
Dear customer,
We are truly sorry for the extremely disappointing experience you've had with your order. We understand how frustrating it must have been to see the order in a pending delivery state without any actual delivery, and then to face delays with the refund and lack of compensation.
We're happy to let you know that we've now confirmed the successful processing of your refund. We recognize that this doesn't fully make up for the time and stress you've endured.
Our team is currently conducting a thorough review of our delivery and refund processes to prevent similar issues from happening in the future. We value your feedback and will use it to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.
Best regards,
TOPUPlive Customer Service Team
auto6772656f66a94 I have purchase uc but still not receive it yet and also they telling me it refunded but still i don’t receive my money back this is clearly scamm dont use this website. I giving you one day for my money back or. I make a police report also i will viral this website too
TOPUPlive 回复2024-12-31
Dear Franklin Girie,
We sincerely apologize for the distress and frustration this situation has caused you. We understand your concerns and the urgency you feel regarding the undelivered UC and the unreceived refund.
Upon investigation, we can confirm that the refund for your order has been successfully processed. However, the time it takes for the funds to reach your account can vary depending on your payment method and your bank's processing times. It typically takes 3 - 7 business days for the refund to be reflected in your account.
We assure you that we are not a scam operation. Our top priority is to ensure our customers' satisfaction and to resolve any issues promptly. To expedite the process, we are willing to provide you with proof of the refund transaction if needed.
We value your trust and business, and we are committed to making this right. We hope you will give us the opportunity to prove our reliability and integrity. If you have any further questions or concerns, please do not hesitate to reach out.
Best regards,
TOPUPlive Customer Service Team
Dear customer, thank you so much for your compliment! We are really glad that you think our application is good. We will keep working hard to bring you better gaming experience. If you have any questions or suggestions, feel free to contact us. Have a great time in TOPUPlive!
I sent a fairly large order and they did not help me at all to resolve the problem. for a payment I made correctly but on their side it was unpaid, I contacted support with continuous referrals to my bank and they did not help me at all, the bank obviously confirms that the money has arrived, I just want my order to appear as paid.
TOPUPlive 回复2024-11-25
Update 28 November:
We have found that the payment for your order has been refunded to your personal PayPal account. Due to the limitations of the platform's risk control rules, this order was not successfully traded, and we deeply apologize for this.
Here is the original text:
Dear customer, we are extremely sorry for the inconvenience you have experienced. Our team takes your situation very seriously.
Firstly, please allow us to look into the details of your transaction. There might have been some technical issues or a miscommunication in our system that led to this delay. Kindly provide us with your order number, payment details, and any other relevant information so that we can quickly resolve this problem.
We understand your frustration and will do everything in our power to make sure you receive what you paid for as soon as possible. Our support team will be in touch with you shortly to update you on the progress. Again, we apologize for the negative experience and thank you for bringing this to our attention.
Didn’t get the immediate help I needed and I still haven’t got what I paid for
TOPUPlive 回复2024-11-08
Dear customer, we are extremely sorry for the inconvenience you have experienced. Our team takes your situation very seriously.
Firstly, please allow us to look into the details of your transaction. There might have been some technical issues or a miscommunication in our system that led to this delay. Kindly provide us with your order number, payment details, and any other relevant information so that we can quickly resolve this problem.
We understand your frustration and will do everything in our power to make sure you receive what you paid for as soon as possible. Our support team will be in touch with you shortly to update you on the progress. Again, we apologize for the negative experience and thank you for bringing this to our attention.
worked fine, but theres nothing on it. no warning videos or reddit posts but also no suggestions.. just very sketchy overall... im very scared my info will be leaked
TOPUPlive 回复2024-10-24
Dear user, please don't worry. We take the security and privacy of your information extremely seriously. Our platform has strict security measures in place to ensure that your data is protected. Regarding the lack of warning videos, reddit posts, and suggestions, we are constantly working on improving our content and user experience. We value your feedback and will use it to make enhancements to the platform. Rest assured that your information is safe with us. Thank you for using TOPUPlive.
I recharged and never received my beans now they are saying they have to look further into it and will get back to me within 1 to 3 business days
TOPUPlive 回复2024-10-24
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
Really bad service and just a scam website,dont buy from this website and save your money
TOPUPlive 回复2024-10-21
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
These guys are absolutely USELESS was SCAMMED out of literally only $14NZD. I made a previous purchase in the past and it worked fine but clearly they are in hardship and DONT CARE for there customer's and have decided to do nothing when there customers don’t receive what is bought. TERRIBLE SERVICE AND THEY BUY THROUGH OTHER 3rd party sites SUCH AS GOLD.RAZOR so you might aswell buy from there. I asked for a refund but they tell me to ask the games customer service which is impossible because GAME DONT SUPPORT OR HELP WITH 3rd party purchases for there INGAME CURRENCYS. SO THERE LITERALLY NOTHING I CAN DO BUT TAKE THE L AND ACCEOT THE FACT IVE LOST MONEY STUFF THIS SITE AND THERE DUMB SUPPORT TEAM WHO CANT ISSUE REFUNDS BECAUSE THEY BUY THERE PRODUCT THROUGH GOLD.RAZER.COM
TOPUPlive 回复2024-10-14
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
it sayed if you register you get a coupon. and i qoute "Register to receive the coupon value:: €137.13" it was already vague to begin with. and the only thing you recived where like 2% and 3% new user coupons. and what they sayed under the registration button was nowhere to be found
TOPUPlive 回复2024-10-14
Dear user,
Thank you for sharing your feedback. We apologize for the confusion regarding the coupon. The description might have been a bit unclear. The discount value of the coupon is calculated based on the maximum value you purchased.The coupons you received as a new user are part of our initial offer to welcome you to the platform. While they may not be exactly as stated in the initial message, we are constantly working on improving our offers and communication.
We understand your disappointment, and we will take your feedback into consideration to make our promotions more transparent and accurate in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are always here to assist you.
Thank you for choosing TOPUPlive. We hope to provide you with a better experience in the future.
Your a big scammer of this app. I hope this app. Can't scam another people... Your so worst and a big mistake that I try this app...
Hope that this site will be banned.!!!
TOPUPlive 回复2024-10-14
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
How do you put less than 10000000000. I swear, this is a terrible experience. Get off this site now because it's horrible. I reloaded my game and nothing. We talk but we only talk to artificial intelligence. Terrible service. Everything here is terrible. I've already reported it for fraud. It's a shame I didn't see the negative comments before. I hate, hate, hate, hate, hate, hate this site.
TOPUPlive 回复2024-10-08
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
I put in the wrong id an I can't get my money bak that's stupid either yal got free money or it went to sum.one else which u can't even tell me.. I don't like the whole process of things it was really confusing..
TOPUPlive 回复2024-10-08
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
I was scammed out of $307.95. I never recieved my payment after I purchased for poppo app. The costumer service refuse to cancel or refund my money back to my card. The costumers claim they haven't received payment from paypal services. I been on call with paypal costumerservice. The was told by the agent that the payment went through. This costumer service refuse to cooperate with the paypal agent or I as we ask to do 3 way call to confirm this issues . We was told no phone services. Please ppl be aware of this app. They Will take your money.
TOPUPlive 回复2024-10-08
Dear customer :
Because of the rampant fraud, we are more strict in order review. Please provide the order number or contact the platform's online customer service, and we will help you handle it immediately.
TOPUPlive Customer Service Team
1 star is even to much no service after not succesfully getting what i bought sending me to contact bigo never again stay away from this webstite dont buy anything from them looks like scamming please save your fake reaction you are scammers that a fact this website need to go down👍🏾
TOPUPlive 回复2024-09-30
Dear customer :
It is found that your order has been successfully delivered on 2024-09-29 14:06:07, and recharged to Bigo ID: 10211**684
We are the official channel of Bigo and the situation you mentioned does not exist.
TOPUPlive Customer Service Team
Never received my recharge for bigo, I sent them proof they insisted it had sent but it never did so all I can do is leave negative feedback, I should note it does indeed sometimes work so you will see users saying they got their order but when it doesn't work support won't help you they'll tell you to contact the creators.
TOPUPlive 回复2024-09-29
Dear customer,
We are truly sorry to hear about your disappointing experience. We understand how frustrating it must be not to receive your Bigo recharge as expected.
Please know that we take every recharge request seriously. We apologize if our response did not meet your expectations. We will immediately look into this issue again.
Regarding the proof you provided, we will double-check our systems and records to see if there was any oversight. We are committed to resolving this matter for you.
Even though sometimes our service works smoothly, we understand that when there is an issue, it needs to be addressed promptly and effectively. We will review our support process to ensure better assistance in the future.
Please bear with us while we work on resolving this. You can rest assured that we will do everything in our power to make it right.
Best regards,
TOPUPlive Customer Service Team
My Blood Strike premium passes still not shipped on my game account 😭😭😭
Id of purchase: auto66f5fdb5e7af3
TOPUPlive 回复2024-09-30
Dear customer:
Recharge account: 586020715190
role_name: ℓιgнт`zero✗
Deposit time: 2024-09-27 08:36:03
The order was found to have been delivered on 2024-09-27 08:36:03
TOPUPlive Customer Service Team
i like to purchase but its take a long time to receive the order and talking to customer service ask me to check after a few minutes but cannot solve the problem
TOPUPlive 回复2024-09-26
Dear customer :
We apologize for the inconvenience and frustration you have experienced. We understand your concern about the long delivery time and the unsatisfactory response from our customer service.
Regarding the delivery delay, we are currently looking into the matter to determine the cause and find a solution as quickly as possible. Sometimes, unforeseen circumstances such as shipping delays or logistical issues can occur, but we are committed to resolving this for you.
As for the response from our customer service, we will review the interaction and provide additional training to ensure that our representatives handle inquiries more effectively and provide timely solutions. We apologize for not meeting your expectations in this regard.
We appreciate your patience and understanding. Please know that we are taking your feedback seriously and working hard to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us again, and we will do our best to address your issues promptly.
Thank you for your continued support.
Best regards,
TOPUPlive Customer Service Team
Come on TOPUPLIVE... I hope I can believe you and buy any item in this... I just want to get my refund... I been wait 5 day but still in pending refund..this make me lost trust to buy in there. Btw I am frome MALAYSIA
TOPUPlive 回复2024-09-25
Dear customer:
We are very sorry for the inconvenience caused to you. We understand your frustration and concern. Please be assured that we are taking your refund request very seriously.
The delay in processing your refund may be due to some unforeseen circumstances. We are working hard to expedite the process and ensure that you receive your refund as soon as possible. We apologize for the five-day wait and the pending status of your refund.
We value your trust and are committed to providing you with a better shopping experience. We will take steps to improve our refund process to avoid such delays in the future.
Please provide your order number or communicate with online customer service and we will process your request immediately.
Best regards,
TOPUPlive Customer Service Team
