Traveler Assistance Services

Rossana, we are sorry for the experience you have had with us, they have confirmed that the billing department is in the process of negotiating with the hospital where the client in question was treated, from that department they will be communicating with you to give progress on the process. We appreciate your communication.

Thanks! Your opinion is very important for us.

We're happy to know this, thanks for making us part. See you on the next journey!

Hey Terry. Thank you so much for your rating. We make an honest effort to be there for our travelers and provide the best service.

Thank you!. We appreciatte your comment.

Hello Amanda, at TAS we have as a priority to provide a quick and effective solution to all the requests of our users.

Hi there! We work every day to provide the best service to you and all our clients. Thanks for your comment

Hola Gastón entendemos tu inconformidad, sin embargo, todos nuestros productos están sujetos a políticas que se encuentran de forma publica como términos y condiciones en nuestro sitio web, de igual forma al realizar el proceso de compra debes aceptar estos términos para poder seguir con el proceso y nuestra fuerza comercial esta presta a aclarar todas las dudas que tenga nuestros clientes respecto al servicio antes adquirirlo. Nos estuvimos comunicando con nuestro proveedor para que nos contara acerca de tu caso y el nos informa que el servicio fue aprobado acorde a lo establecido al contrato, lamentamos el no haber cumplido tus expectativas en esta oportunidad y te agradecemos por la notificación, esta nos ayuda a tener políticas mas severas para con nuestros proveedores con el fin de seguir brindando la mejor experiencia a nuestros clientes.

Hello, we thank you for your comment, we hope all is well, we always work to provide the best service to all our users.

We are happy that our service has helped you, at TAS we work every day to provide the best service to all our users

Hello, I am Lyz and I am the person in charge of managing your case, on behalf of the company we apologize for your recent experience with us, we would love to resolve this as soon as possible and find a solution that works for you. You could give us your full name, certificate number and a contact number to contact us. Thanks

Glad to hear that the issues were quickly resolved! We are always trying to improve our services! Thank you for your comment :)

That's our goal! To make the process easy to our customers! :)