Traveler Assistance Services (www.traveler-assistance.com) has a 3.0 out of 5 rating on OK.one, based on 46 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 43% give 1 star; The business has replied to 62% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
I got carried away by the "good reviews" but the truth leaves a lot to be desired. They don't take charge, they don't respond, there's no way to contact them... I've been waiting for MONTHS for them to pay for sessions they approved (not even the total debt because simply by contract they don't cover subsequent emergency attention). The bad time, the enormous stress and the anxiety of being entered in the debtor registry in a country where your visa process is EVERYTHING, has been totally horrible.
We purchased this insurance for a trip to the UK. Before going to the emergency department, we contacted the insurer and were explicitly told to go to A&E and not to pay the bill, as they would handle it.
More than six months have passed, and the NHS is still chasing the payment. We have sent the invoice multiple times, followed up by email, and submitted a formal complaint, all without any response or resolution.
Extremely poor communication and lack of responsibility. Very disappointing experience. Would not recommend.
Reply from Traveler Assistance Services2026-01-09
Hola, Sheila.
Gracias por tu mensaje.
Te informamos que tu caso ya se encuentra en las etapas finales de validación, en el transcurso de las siguientes semanas recibirás una respuesta.
Déjanos saber si tienes más dudas.
We had an awful and dramatic experience with this company.
We purchased a medical travel
Insurance for my mother in law traveling to Colombia. She felt suddenly ill requiring urgent medical attention, hospitalization and ICU. She stays 3 days at the hospital and during that time, the insurance refused to cover any cost. During this awful time, we needed to chase them everyday to send authorization and payment. They never did. We can only praise the medical clinic to have continued the treatment despite the non payment of the insurance. My mother in law passed away in the hospital and no repatriation help was provided either. We had to involve our embassy to be able to repatriate at our own cost. This is NOT the medical insurance and the company to rely on. It was an absolute disgrace. You don’t realize how much you need medical support when you have a real emergency.
Reply from Traveler Assistance Services2025-01-08
Hola Anick, sentimos mucho lo ocurrido en tu reciente experiencia con nuestra asistencia médica y agradecemos que hayas compartido tu comentario con nosotros. Nos gustaría revisar detalladamente tu caso, por esta razón, es muy importante que nos indiques el número de certificado, correo electrónico y nombre del titular de la asistencia para esclarecer el proceso. Si deseas los datos solicitados, puedes dejarlos por este medio o enviarlos a este correo [email protected] Recuerda que seguimos atentos para apoyarte en lo posible
A family member had a small issue and everything was resolved easily and without a problem. Very professional and helpful. Thank you!
Reply from Traveler Assistance Services2024-12-09
¡Hello Alejandro! For us it is a pleasure that our expert staff can provide you with the best advice. Remember that while you travel, Traveler Assistance Services protects you!
I Travel to the UK, and has a small accident, after that, was just go to the hospital and pass the bill to them, excellent
Reply from Traveler Assistance Services2024-04-25
¡Hola, Camilo! Gracias por la confianza depositada en nuestro servicio, para nosotros es un gusto poder acompañarte en tus viajes. Mientras tú viajas Traveler Assistance Services te protege.
G
Gya Boes · 2 reviews · Experienced 2024-04-10 ·
★★★★★
Excelente atención psicológica durante…
Excelente atención psicológica durante mi viaje en asia
Reply from Traveler Assistance Services2024-04-25
¡Hola, Gya! Gracias por la confianza depositada en nuestro servicio, para nosotros es un gusto poder acompañarte en tus viajes. Mientras tú viajas Traveler Assistance Services te protege.
C
Carlos Alvarez Toro · 2 reviews · Experienced 2023-12-16 ·
★★★★★
Great service and coverage
Great service and coverage, 24/7 support
Reply from Traveler Assistance Services2023-12-21
¡Hi, Carlos! Thanks for trusting in our services. It's a pleasure to join you in your travels.
CARE!!!
Just look up this youtube video ''Travel Vlogging cost me an Organ…'' The man almost die and they did this to him care guys if u love your life and your love ones dont travel with this demons
Reply from Traveler Assistance Services2023-12-26
Hi.
We already have communicate with Timmy to provide the support and given solutions to him. Anyway, thanks for your preoccupation and we invite you to know us as well. Kind regards.
J
Juan Manuel Velandia · 1 review · Experienced 2023-10-10 ·
★★★★★
Atención y servicio inesperado y sorprendente
Realmente no esperaba rápida atención y mucho menos acompañamiento, y sinceramente lo recibí. También creí que debía adaptarme a solo una posible opción y disposición y se encargan de encontrar alternativas u otras opciones que se acomoden a uno, muchas gracias! Excelente servicio.
I really did not expect prompt attention and much less accompaniment, and I sincerely received it. I also thought I should adapt to only one possible option and layout and take care of finding alternatives or other options that fit one, thank you very much! Excellent service.
Reply from Traveler Assistance Services2023-10-20
Hola Juan, gracias por la confianza depositada en nuestro servicio, para nosotros es un gusto poder acompañarte en tus viajes. Mientras tu viajas TAS te protege.
G
G Montblanc · 1 review · Experienced 2023-06-01 ·
★★★★★
Careful. Scam
I bought an insurance with them for my parents. They got sick, used the insurance and they didn’t pay. They threaten to sue me if I post any negative review, but they are thieves and people should not trust this scammers!
I saw your answer but afraid of providing more details as you threaten to sue me if I did a negative post. I can provide TrustPilot the email you sent me for them to verify my post, however I do not want to give more information to you, because you are a dangerous organisation
Reply from Traveler Assistance Services2023-08-25
Hello G Montblanc, we are sorry to hear about your recent experience with our medical assistance and thank you for sharing your comment with us. We would like to review your case in detail, for this reason, it is very important that you indicate the certificate number, email and name of the holder of the assistance to clarify the process. If you want the requested information, you can leave it here or send it to this email [email protected] Remember that we remain attentive to support you as much as possible.
Translated with www.DeepL.com/Translator (free version)
L
Levys Ruiz · 1 review · Experienced 2023-05-17 ·
★★★★★
Non-compliance with policies
The trip ended earlier than expected, within the policies is the reimbursement of the days not used, but when it comes to requesting a refund, they make thousands of excuses and do not respond. In short, I do not recommend them.
Reply from Traveler Assistance Services2023-06-06
Hi Levys! We are sorry to hear about your recent experience. Here you can generate a ticket presenting your problem and we will gladly solve all your doubts. https://travelerassistance.freshdesk.com/support/tickets/new
R
Ryan · 1 review · Experienced 2023-03-28 ·
★★★★★
Purchased Travel Insurance - Complete Fraud
Purchased a travel insurance policy for my mother in law coming to Australia. She had a fall at our house and broke her ankle that required surgery. TAS initially advised the policy does not provide cover for surgery. Then they declined to surgical costs because they considered the screws and plates needed in the surgery was prosthetics. TAS have declined ALL costs associated to this accident, including the initial time spent in the hospital, which they advised us to attend.
Reply from Traveler Assistance Services2023-05-02
¡Hola Ryan! Lamentamos lo ocurrido en tu reciente experiencia. Aquí podrás general un ticket presentando tu molestia y con gusto resolveremos todas tus dudas. https://travelerassistance.freshdesk.com/support/tickets/new
Scam. Please beware. I looked for an insurance to be used in Europe, specifically in England and in Germany, they offered me the Standard Plan, and then they sent me a certificate only in Spanish. When I asked for the version in English they replied the Standard Plan does not include a version in English, and I need to update to a more expensive plan to be able to download this.
I checked on the database of travel health insurances valid within Europe and this insurance is not even recognized as such. It is directly a scam.
BTW, the good reviews are fake, they are repeated with the exact same words, probably many of them written by bots, and not real people. Please take a close look before trusting.
THE MOST HORRIBLE EXPERIENCE OF MY LIFE, THIS INSURANCE IS A SCAM, THEY DO NOT RESPOND.
Do not buy this travel insurance this company does not respond, I had an accident that caused me a dental emergency, and they sent me to two health care centers that did not have dental services, they wanted me to go to another city the same day that my return flight was leaving, I asked them to please provide me with assistance in my place of residence to avoid missing the flight, and they kept demanding me to go to the dental center in another city, but they were not willing to cover the costs of transportation and accommodation that this implied.
Then they called to tell me that given the inconvenience I could go to a dental center in my place of origin and half an hour later they called to say that it was not possible.
They also say all the time that the care is done by reimbursement, which indicates that they have no coverage for anything, they are not prepared for anything, this insurance is a SCAM, I had to have a private treatment. THESE PEOPLE DO NOT RESPOND. If a user buys travel insurance, it is to be cared for and to feel safe and secure. With this company I felt the opposite, I would not have bought anything.
LA EXPERIENCIA MAS HORRIBLE DE MI VIDA, ESTE SEGURO ES UNA ESTAFA, NO RESPONDEN.
No compren este seguro de viaje esta compañía no responde, tuve un accidente que me causo una emergencia dental, tuve que esperar 12 horas para que me indicaran un lugar al que pudiera ir para que me atendieran, y luego me enviaron a dos centros de salud que no contaban con servicios odontologicos. querían que me fuera a otra ciudad el mismo día que salía mi vuelo de regreso a mi pais de origen, les pedí que por favor me dieran asistencia en mi lugar de residencia para no perder el vuelo, y me seguían exigiendo que fuera al centro odontologico de la otra ciudad,(de la cual estaba lejos), pero no estaban dispuestos a cubrir los gastos de transporte y hospedaje que esto implicaba.
Luego me llamaron para decirme que dado el inconveniente podía ir a un centro odontologico en mi lugar de origen y media hora después me llamaron para decirme que no era posible.
Además dicen todo el tiempo que la atención se hace por reembolso, lo que indica que no tienen cobertura para nada, no están preparados para brindar asistencia, este seguro es una ESTAFA, tuve que hacerme un tratamiento particular. ESTAS PERSONAS NO RESPONDEN. Si un usuario contrata un seguro de viaje es para que le atiendan y se sienta seguro y tranquilo. Con esta empresa (si es que se le puede llamar asi) sentí todo lo contrario, no hubiera comprado nada y el resultado seria el mismo.
Reply from Traveler Assistance Services2023-03-21
Hola Traveler Maria Camila, en respuesta a tu caso pudimos validar que nuestra central de atención al cliente brindó orientación y te redireccionó hacia un centro médico cercano para aliviar tu dolor, sin embargo el lugar donde te encontrabas Krabi, no cuenta con los especialistas para este servicio odontológico, por lo cual se te brindó otra alternativa para ayudarte a recibir una atención médica adecuada, pero nos manifiestas que esta no es una opción por lo que tu viaje de regreso ya es al día siguiente, lamentamos profundamente lo sucedido.
Adicional a esto, en cuanto a tu petición de ser atendida en tu ciudad de residencia uno de nuestros asesores te manifiesta que no es posible ya que tu asistencia de viaje finaliza una vez llegas a tu ciudad de origen, como se indica en el contrato de adhesión que te suscribiste al momento de comprar la asistencia, ya que en este mismo se deja plena constancia de que se tendrá cobertura solo en el país destino declarado por el cliente, y se excluye bajo cualquier premisa la cobertura en el país origen.
Nuevamente lamentamos lo sucedido en tu viaje, esperamos en una próxima oportunidad poder cumplir con tus expectativas.
B
Bob Rice · 4 reviews · Experienced 2022-11-30 ·
★★★★★
Good service
Good service. I faced a little delay, but in general it's a cool service
Reply from Traveler Assistance Services2022-12-13
Hi Bob! Thanks for your comment!
M
Max Schmid · 3 reviews · Experienced 2022-08-17 ·
★★★★★
Worst insurance I ever had!
Worst insurance I ever had!
I had an emergency in Switzerland, my son called several times to Bogota, there was NO answer. At last he called Spain. The instructions were given very spaced. Until they said, that I should not pay, I had allready paid, cause the hospitals office had to close. Afterwards they asked me for the receipts and I turned them in. Answer? We do not pay your emergency, because you did not call first Bogota for instructions.
I belief this is the trick this rats in this company use to refute to respond. As I wrote my first experience in spanish, they answered that I am not in their clients list. It is a lie! This company is a scamm. Do not fall in, do not buy this medical insurance, it is a fake. My case was 17th of august 2022. It corrects me allways to 16th. Another trick?
Whatfor am I going to write to this scammers, they will not respond, this insurance is full of liars and thieves.Today 11th of April 2023 I still have no answer. Thieves and scammers.
They tell me again to write them. That is to inpress, they won't respond, because that company is full of thieves and rats. Do not buy this "insurance", they will scamm you.
Reply from Traveler Assistance Services2022-11-04
Hi Max! The refund was not approved since it must be previously communicated and wait for approval from the assistance center.
Click on the next link and you can generate a ticket with your complaint and the area in charge will contact you as quickly as possible https://travelerassistance.freshdesk.com/support/tickets/new
E
Erdal · 1 review · Experienced 2022-09-21 ·
★★★★★
Quality service
Mostly fast service, polite, caring and quality!
Reply from Traveler Assistance Services2022-09-29
Thanks for trust in us!
S
Stephanie Chevalier · 1 review ·
★★★★★
They are a scam
I really regret having chosen this insurance, as we had an emergency with my daughter (although not life-threatening), and I called them as soon as I arrived at the hospital, informed them all day long about what procedures were done, and when I sent them the invoices they responded that I hadn't respected their contract (you know, these 50 pages contracts they know nobody reads) and should have called them before even doing anything, which obviously I didn't know, and I really called them from the entry of ER so it's really too easy to escape their obligations this way. I really recommend others looking for an insurance to look elsewhere, this one is not trustworthy and will always find a way to not reimburse you.
Reply from Traveler Assistance Services2022-07-14
Hi, Stephanie! Thanks for contact us. Please send us the data of the beneficiary to proceed to validate your case.
M
Michael de Lisser · 1 review ·
★★★★★
Horrible roadside assistance - waited 5.5 hours
Horrible roadside assistance - as I write this we have waited over 5.5 hours to get towed. Automated system said they would be calling us but never did. Even after finally getting a live customer service person on the phone we had to wait and additional 3.5 hours on a 102 degree day for a tow truck to arrive. So pissed off right now we are considering cancelling our other policies with them because of how bad this experience was.
Reply from Traveler Assistance Services2022-06-21
Hi, Michael! We are sorry for your recent experience, but we think that you have the wrong company since we don't provide these services.
O
Okediran Adewale · 1 review ·
★★★★★
Hello am from Nigeria I need people who…
Hello am from Nigeria I need people who can help me with Sponsorship visa like unskilled work like security guard . Thank you.
