Thank you for your feedback, Edward. We are sorry this order did not meet your expectations.
After you contacted us, we promptly provided a prepaid return label so the drives could be inspected and tested directly. We received 18 of the 50 units back and evaluated them across multiple USB-C devices, including MacBook hardware. Based on that testing, we were not able to reproduce a functional or mechanical defect with the returned items.
We understand that your personal experience with the product’s fit and feel differed from our findings, and we respect that this was your view in actual use. However, we did take the matter seriously, reviewed the returned units carefully, and responded based on the results of that evaluation.
We always want customers to feel confident in both our products and our service, and we regret that we were not able to reach a resolution that satisfied you.
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Robert · 写过 1 条评价 · 体验于 2026-03-03 ·
★★★★★
最佳USB卡体验
当我们之前的制造商将我们去年购买的每张卡的价格提高了约 2 美元时，我开始寻找新的 USB 卡经销商。我很高兴发生这种情况，因为我们公司能够找到 USB Memory Direct，它不仅超过了我们在 2026 年要求支付的价格，而且超过了我们一年前 2025 年初支付的价格。设计和订购流程得到了简化，我们的客户主管 Joe Calvani 提供了极大的帮助！
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Andrew Jesswein · 写过 1 条评价 · 体验于 2026-03-03 ·
★★★★★
乔伊太棒了！
乔伊太棒了。超级好又快地完成工作！
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Tom Holland · 写过 3 条评价 · 体验于 2026-02-25 ·
★★★★★
服务加分！
速度、准确性、做出的承诺、兑现的承诺。 虽然这可能是与您打交道的组织的期望，但事实很少如此。 有了 USB Memory Direct，我可以诚实地说 - 他们做到了！ 优质的产品和更优质的服务。 向 USB Memory Direct 致敬，特别是向我的联系人 Joseph Calvani 致敬 - 我找不到比他更精明、更诚实的人了。 谢谢乔伊！！
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Andrew Nimmo · 写过 1 条评价 · 体验于 2026-01-24 ·
★★★★★
乔伊很棒
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Billy B · 写过 1 条评价 · 体验于 2026-01-09 ·
★★★★★
大工作临近
我的任务是在不到两周的时间内完成 100 USB 的设置和演示。我出去向 3 家不同的公司索要报价。在这三者中，USB Memory Direct 远远落后于其他。此外，我与约瑟夫·卡尔瓦尼 (Joseph Calvani) 合作，他从头到尾简化了流程。与他合作非常愉快，使工作变得更加轻松。我会向任何需要此类工作的人强烈推荐这家公司及其员工。
我再次强烈推荐与 USB Memory Direct 的 Joey Calvani 合作。 我们的 USB Memory Direct USB 闪存盘非常棒！ Joey 尽可能提供最接近完美的客户服务体验。 乔伊是一位出色的倾听者，注重细节并且非常有耐心！ 您不会后悔与 Joey Calvani 和 USB Memory Direct 合作。
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Rvandiver · 写过 1 条评价 · 体验于 2025-09-02 ·
★★★★★
我们特别订购了 1,000 个……
我们特别订购了 1,000 个 USB。 一开始看到他们的样子非常兴奋。 购买的 1000 台电脑中，有 3 台在放入门户时短路了 3 台不同的计算机。 现在我有997个U盘，我都没有信心，更不用说分发给我们的居民了！ 我得到的只是 USB Memory Direct 无法重复该问题。
USB Memory Direct 回复2025-09-12
Hi Rachelle,
We’re sorry your experience wasn’t what you expected and appreciate the chance to clarify. Our records show the order was for 500 units, not 1,000, which may explain some confusion. When you raised concerns, we promptly issued a prepaid return label, tested the drives extensively, and found no defects or power issues.
While it’s highly unlikely for a UDP chip to cause the problems described, we took your report seriously and even requested supporting logs from your IT team, though we didn’t receive a response.
Throughout the process, we covered return shipping, kept you updated, and documented all testing results—which we’d be happy to share.
If you uncover any additional details, please reach out anytime—we’ll be glad to help.
Best regards,
Jordan Yeffet
Director of Operations
