VETiONX

We are terribly sorry to hear that your pet has not responded to Derma-Ionx. Some pets can take longer than others before responding positively to homeopathic medicines, which is why we do encourage customers to try our products for at least a full 30 days. We do however see that this is a recent purchase, but if you are not satisfied with our product, please feel free to contact our call center for return instructions. Sincerely, Vetionx Customer Service Team

We are sorry to hear that your dog has not yet responded to the product. Since our products are homeopathic, it can take time to build up in the system before the body can begin responding effectively, which is why we do encourage customers to give our products at least 30 days. We would be happy to help you with any dosage or usage questions that you may have. You are welcome to contact our call center directly. Otherwise, if you are still unhappy with the product, we see that this is your first time placing an order and are still eligible under our return policy. If you would like to take advantage of that policy, contact our call center for assistance. Sincerely, Vetionx Customer Service Team

After reviewing your order information, we do show that USPS has delivered your package on August 11, 2017 at 10:35 am in your mailbox. You are welcome to contact our call center directly to verify the shipping address for your order. Sincerely, Vetionx Customer Service Team

We do apologize for the delay in shipping. According to the tracking number, USPS is experiencing a delay unfortunately. As of August 22nd, your package is on it's way. We have sent the tracking information to your email as well. We do hope that your package arrives soon. If you still have not received your package by next week, please feel free to contact our call center directly for further assistance. Sincerely, Vetionx Customer Service Team

We do appreciate you taking the time to give us your feedback on our products. This does help our company to better the products we offer. Regarding the brush, we can look into those issued you mentioned with our product development team for possible improvements. Since Derma-Ionx is first and foremost, and internal medicine, the amount offered is enough product for a 30 day supply, when given internally as directed. It can still be used topically for added relief, but of course using the product both ways will cause you to go through product quicker. Please feel free to keep up posted on Shadows progress and to contact our call center directly with any product or usage questions as we would be happy to assist you. Sincerely, Vetionx Customer Service Team

We are sorry to hear that your dog has not yet responded to our product Derma-Ionx. Since our products are homeopathic, and can take time to build up, we do encourage customers to try our products for at least 30 days, with regular use. Derma-Ionx does come with a small spray bottle that you can put product in for topical use, however it is first and foremost an internal medicine. Some customers only use it topically, which can cause it take longer to see relief. We are not sure what the situation is in your case, but we would be happy to speak with and go over any product or usage questions. You are welcome to contact our call center directly for assistance. If you are not 100% satisfied with our product, we do have a 60 day satisfaction guarantee on the first order of product if you would like to take advantage of that as well. To do this, please contact our call center for return instructions. Sincerely, Vetionx Customer Service Team

We are terribly sorry to hear that you have not noticed any improvements in pets condition. Since Derma-Ionx is a homeopathic medicine, it can take time to build up in the system before their body can begin responding, which is why we encourage customers to try our products for at least 30 days. While the product does come with a spray bottle and can be used topically for added relief, it is first and foremost an internal homeopathic medicine and should be given on a daily basis. Some customers that mix the product in with water, do not always get the best results, unless it is just enough water to drink in one drinking. Since we are not sure how the product was administered, we can not know for sure if that was the issue here. We do show that you have purchased 2 bottles just over a month ago. We would be happy to speak with you regarding our return policy if you would like to take advantage of that. An email has already been sent and we await your response. Please feel free to contact our call center directly as well, as we would be happy to assist you. Sincerely, Vetionx Customer Service Team!