Vivid Seats

Thanks a bunch! We're happy we could make your experience a great one.

Hi there, thank you for your feedback. After reviewing your order, we can confirm that your tickets were sent to you and are also accessible on the Vivid Seats app for convenient access. If you encounter any issues in the future, we recommend reaching out to our customer service team, who will be happy to assist you in ensuring your tickets are ready for the event.

Thank you for sharing your concerns. Typically, tickets are released closer to the event date due to security precautions implemented by the venues, which is a common practice ensure security. This is why you may not receive your tickets until the day before or shortly before the event. We understand how this can be inconvenient, especially when planning with others, and we appreciate your patience. If you have any further questions or need assistance, please feel free to reach out, and we’ll be happy to help.

Thank you for sharing your experience. Barcodes are typically made available closer to the event date as a security measure implemented by the venue to protect your tickets. Once the barcode is visible, you’ll be able to scan it for entry. If you have any concerns or need further assistance, please don’t hesitate to contact our customer support team.

Thanks for sharing your thoughts. We want to clarify how ticket prices are determined. Since we operate as a marketplace, we connect buyers and sellers, and each seller sets their own price based on factors such as seat location, included amenities, and current supply and demand. Because the market is live and constantly changing, prices can go up or down as tickets are listed and purchased. We recommend checking back frequently to find the best deal for your needs!

Thank you for trusting us with your live event experience and for the high star rating!

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

We're sorry to hear about your experience. We'd appreciate the opportunity to look into what happened. Please contact us at 866-848-8499 or reach out via live chat on the Vivid Seats app so we can gather more details and work together toward a resolution. We look forward to hearing from you.

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which means some tickets may require additional steps to access them. Not all tickets are available for downloading to the wallet app, as many may be required to be scanned directly from the app. This process is implemented by the venue as a security measure to help protect your tickets.

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!

Thank you for trusting us with your live event experience and for the high star rating!

Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.

Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which means some tickets may require additional steps to access. Not all tickets are available for printing, as many are mobile tickets that need to be displayed on a smartphone and scanned at the venue. Additionally, some tickets may require downloading a specific app. This process is implemented by the venue as a security measure to help protect your tickets.

Hi Wendy Zilm, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!

We really appreciate your positive review. Thank you for choosing us!

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!