你们让我预订了免费班车的停车位,希望我在凯悦酒店停车后能有办法去机场。对我和我的家人来说不幸的是,当我们到达那里时,我们被告知班车只有早上 5 点到晚上 10 点,我们预订了凌晨 4 点,并被允许在没有警告的情况下预订。
Way 回复2026-08-06Hi Dajuana,
Thank you for sharing your feedback. We're sorry to hear about your experience.
We can confirm that your reservation was with Hyatt Place Chicago O'Hare. The parking facility is open 24/7, which is why reservations can be made for any check-in time. However, the shuttle service operates on a separate schedule.
The shuttle hours are listed on our website before booking and are also included in the reservation confirmation email. For this location, the shuttle operates from 5:00 AM to 10:30 PM, every 40 minutes.
We understand this was frustrating, and we kindly recommend reviewing the shuttle schedule before confirming a reservation to ensure it aligns with your travel plans. We appreciate your feedback, as it helps us continue improving the booking experience.
Team Way