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健康与医疗

WebEyeCare

60 条评价

4.260 条评价
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关于 WebEyeCare

数据更新
网站
www.webeyecare.com
分类
健康与医疗
所在地
United States · Bristol
状态
待认证
近 12 个月
60 条评价
差评回复率
91%(10/11 条)
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WebEyeCare靠谱吗?

WebEyeCare(www.webeyecare.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 60 条用户评价,属于健康与医疗分类,口碑良好。82% 的评价为 4 星及以上,17% 为 1 星;商家回复了 91% 的差评。数据最后更新于 2026-08-10。

用户怎么说

S
Steven Dubreuil · 写过 1 条评价 · 体验于 2026-04-17 ·

送货箱被压碎,大部分接触式包装损坏

这不完全是你的错,但我的联系人装的盒子被压碎了。 许多内部触点包装破裂并且包装粘在一起。 非常失望,我通过带有图片的电子邮件联系了贵公司。 非常失望。 我不敢相信邮政服务看到外容器有如此严重的损坏,并继续将其运送给我。 Web Eye Care 非常适合我的情况。寄了一个标签来退回损坏的,并给我寄了新的。

WebEyeCare 回复2026-04-20

Thank you for bringing this to our attention. The damage appears to have occurred during transit. We can assure you the package left our facility in perfect condition. One of our managers reached out to you to make this right. We are also raising this with the shipping carrier to help prevent similar situations in the future. Thank you for your patience, and we look forward to getting this resolved for you as quickly as possible.

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Velvet Lynn Monroe · 写过 1 条评价 · 体验于 2026-04-14 ·

我发现上传我的…非常容易

我发现上传我的处方并以合理的价格购买我喜欢的隐形眼镜非常容易。 我的联系人总是以包装完好的包裹很快到达。

WebEyeCare 回复2026-04-16

It’s great to know you’re happy with our pricing and fast, secure shipping. We truly appreciate your support and look forward to helping you again with your next order!

A
Arsal Ajaz · 写过 1 条评价 · 已认证 · 体验于 2026-04-04 ·

快速运输和交货

价格优惠,运输快捷

WebEyeCare 回复2026-04-16

We are so glad to hear you had a good experience ordering from WebEyeCare! We hope we can help you again soon.

M
Mandy Allen · 写过 1 条评价 · 体验于 2026-04-10 ·

很棒的客户服务!

我一直从这个网站订购。 我的上一个订单出现了问题,这是我的错误。我联系了客户服务部,马克非常乐意解决我的问题,而且非常有帮助! 他反应很快,客户服务也很棒。太感谢了!

WebEyeCare 回复2026-04-16

Thank you so much for being a loyal customer! We really appreciate you taking the time to share your experience. Providing helpful, responsive service is something we take seriously, so it means a lot to know we delivered for you.

J
JOYCE CODARA · 写过 1 条评价 · 已认证 · 体验于 2026-04-04 ·

轻松的网站和重新订购

轻松的网站和重新订购。 快速接收订单。

WebEyeCare 回复2026-04-16

Thank you for your feedback! We're so glad to hear you found the website easy to use and that reordering was simple. That’s exactly the experience we aim to provide:)

W
Wanda · 写过 2 条评价 · 已认证 · 体验于 2026-04-03 ·

我很惊讶他们的速度有多快……

我很惊讶我们这么快就高兴了。

WebEyeCare 回复2026-04-16

Thank you for the kind words! We are very happy to hear you received your order quickly.

E
Edythe Lapi · 写过 1 条评价 · 已认证 · 体验于 2026-04-04 ·

我很高兴我的联系人进来了……

我很高兴我的联系人很快就进来了。 谢谢你,WebEyeCare。

WebEyeCare 回复2026-04-09

It's wonderful to hear your order came so fast. Thanks for the great review and we hope we can help you again soon!

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Brittany Rose Shuhart · 写过 1 条评价 · 体验于 2026-04-09 ·

10/10 推荐

10/10 推荐。我已经订购过几次联系人。最近我选择了错误的产品,支持团队非常出色地联系我、做出回应并协助我解决所有问题!永远使用这家公司!

WebEyeCare 回复2026-04-10

Thank you so much for your kind words! We’re thrilled to hear that you’ve had great experiences with us, and we’re especially glad our support team was able to help quickly resolve your issue. Providing attentive and reliable service is always our goal. We truly appreciate your trust in us and look forward to helping you again in the future!

D
Donna D · 写过 8 条评价 · 体验于 2026-03-31 ·

谢谢马克!

在发布了关于收到的不正确的联系方式以及我最初联系的人的无益回复的评论后,我与马克进行了通信。他对我的错误以及我的案件的处理方式深表歉意。他们一收到错误的联系信息,我就得到了退款,并免费收到了一盒正确的联系信息。我真的很欣赏他的处理方式。虽然免费盒子不是必需的,但这表明他们确实关心我所获得的服务。

WebEyeCare 回复2026-04-07

Thank you for bringing this to our attention. Your feedback is incredibly valuable, and we’re actively reviewing our processes to improve how we handle situations like this in the future—particularly when it comes to speeding up resolutions and offering more flexible options. We have a manager reaching out to you to make this right. We truly appreciate your patience and the opportunity to improve.

M
Matt Grohoski · 写过 1 条评价 · 已认证 · 体验于 2026-04-05 ·

一切

一切 谢谢你

WebEyeCare 回复2026-04-09

Glad to hear ALL went well with your order! Thanks for giving us 5 stars :)

A
Adriano · 写过 5 条评价 · 已认证 · 体验于 2026-04-01 ·

交货速度非常快而且准确……

真正快速的交货和准确的处方处方保真度。

WebEyeCare 回复2026-04-09

Thanks for trusting us with your eyewear needs. We do our best to get your order to you as quickly and accurately as possible :)

c
customer · 写过 3 条评价 · 已认证 · 体验于 2026-04-02 ·

我的订单很快就被填满了……

我的订单很快就被填满并发货了。 谢谢。

WebEyeCare 回复2026-04-09

Thank you for the kind words! We hope we can help you again soon.

S
SHANE EAKES · 写过 2 条评价 · 已认证 · 体验于 2026-04-01 ·

交易超级简单

交易超级简单!快速运输

WebEyeCare 回复2026-04-09

We are glad to hear you received your order quickly! Thank you for the kind words and taking the time to let us know we did a good job.

p
paul C · 写过 2 条评价 · 体验于 2026-03-23 ·

令人失望的经历…

我从这家公司订购隐形眼镜的经历非常令人失望。 我最初选择它们是因为它们的价格似乎是最实惠的,但在意外的额外费用之后,情况已不再如此。我提供了我的处方,却被告知它已经过期了。然后我被建议完成在线视力测试,我支付了费用。 跟进订单后,我再次被告知需要进行在线测试,但这次是隐形眼镜在线测试,导致第二次收取 16.49 美元的费用。更糟糕的是,我后来被告知我原来的处方没有指定隐形眼镜,这意味着我的订单根本无法处理。 等了整整一个月都没有解决,我最终不得不取消订单。整个过程令人沮丧、耗时且沟通不畅。

WebEyeCare 回复2026-03-25

We’re sorry for the mix-up with your order and understand how frustrating that can be. This isn’t the experience we aim to provide. When speaking with your doctor they stated the contact lens prescription had expired and we provided the online exam as this would be the fastest way to get the order shipped out to you but it is not mandatory. The incorrect exam was taken for glasses but this cannot be used for a contact lens order. Please contact us and a manager will be happy to assist you.

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Lillian Pica · 写过 2 条评价 · 已认证 · 体验于 2026-03-13 ·

订购过程很简单。

WebEyeCare 回复2026-03-27

Glad to hear that! Thanks for sharing your experience!

D
Dennis Quach · 写过 2 条评价 · 体验于 2026-03-15 ·

轻松浏览网站……

轻松体验浏览网站并购买我需要的东西。有竞争力的价格。良好的电子邮件通知让我随时了解产品交付进度。客户对我的询问的支持很及时。 包裹提前到达且状况良好。谢谢你!

WebEyeCare 回复2026-03-27

We're really glad to hear that you found the website easy to navigate and that the ordering process went smoothly!

J
Janice · 写过 1 条评价 · 体验于 2026-03-16 ·

订购联系人相对容易......

订购联系人相对容易,而且交货很快。 我没有给 5 星的唯一原因是,现在我订购了一年的供应,他们通过奖励计划向我提供折扣,这几乎毫无价值,因为我已经支付了一年的大约 1000 美元,不需要更多。 他们应该预先提供优惠券。

WebEyeCare 回复2026-03-25

We are happy everything went smoothy with your order! Our team will reach out about the discount information you received.

C
Customer · 写过 4 条评价 · 体验于 2026-03-15 ·

仍未收到联系方式

WebEyeCare 回复2026-03-19

Your order was shipped out the day after you placed the order. We emailed you the tracking information. According to USPS the package was delivered on 3/14/2026. A replacement shipment is being sent out to you.

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Alexis · 写过 2 条评价 · 已认证 · 体验于 2026-03-15 ·

快速且易于使用!

WebEyeCare 回复2026-03-19

Thanks so much! We’re thrilled you found it quick and easy to use.

A
Anonymous · 写过 1 条评价 · 已认证 · 体验于 2026-03-13 ·

客户服务

我的原始订单有问题,但他们立即纠正了。

WebEyeCare 回复2026-03-19

It’s rare, but sometimes there is a human error with packing a shipment. Getting the correct prescription is incredibly important, and we take this seriously. The correct product was shipped out with overnight delivery. You should receive the new shipment today. Thank you for bringing this to our attention, and we are glad we were able to get this corrected for you immediately.