这不完全是你的错,但我的联系人装的盒子被压碎了。 许多内部触点包装破裂并且包装粘在一起。 非常失望,我通过带有图片的电子邮件联系了贵公司。 非常失望。 我不敢相信邮政服务看到外容器有如此严重的损坏,并继续将其运送给我。 Web Eye Care 非常适合我的情况。寄了一个标签来退回损坏的,并给我寄了新的。
WebEyeCare 回复2026-04-20
Thank you for bringing this to our attention. The damage appears to have occurred during transit. We can assure you the package left our facility in perfect condition. One of our managers reached out to you to make this right. We are also raising this with the shipping carrier to help prevent similar situations in the future. Thank you for your patience, and we look forward to getting this resolved for you as quickly as possible.
It’s great to know you’re happy with our pricing and fast, secure shipping. We truly appreciate your support and look forward to helping you again with your next order!
A
Arsal Ajaz · 写过 1 条评价 · 已认证 · 体验于 2026-04-04 ·
★★★★★
快速运输和交货
价格优惠,运输快捷
WebEyeCare 回复2026-04-16
We are so glad to hear you had a good experience ordering from WebEyeCare! We hope we can help you again soon.
Thank you so much for being a loyal customer! We really appreciate you taking the time to share your experience. Providing helpful, responsive service is something we take seriously, so it means a lot to know we delivered for you.
J
JOYCE CODARA · 写过 1 条评价 · 已认证 · 体验于 2026-04-04 ·
★★★★★
轻松的网站和重新订购
轻松的网站和重新订购。 快速接收订单。
WebEyeCare 回复2026-04-16
Thank you for your feedback! We're so glad to hear you found the website easy to use and that reordering was simple. That’s exactly the experience we aim to provide:)
W
Wanda · 写过 2 条评价 · 已认证 · 体验于 2026-04-03 ·
★★★★★
我很惊讶他们的速度有多快……
我很惊讶我们这么快就高兴了。
WebEyeCare 回复2026-04-16
Thank you for the kind words! We are very happy to hear you received your order quickly.
E
Edythe Lapi · 写过 1 条评价 · 已认证 · 体验于 2026-04-04 ·
★★★★★
我很高兴我的联系人进来了……
我很高兴我的联系人很快就进来了。
谢谢你,WebEyeCare。
WebEyeCare 回复2026-04-09
It's wonderful to hear your order came so fast. Thanks for the great review and we hope we can help you again soon!
Thank you so much for your kind words! We’re thrilled to hear that you’ve had great experiences with us, and we’re especially glad our support team was able to help quickly resolve your issue. Providing attentive and reliable service is always our goal. We truly appreciate your trust in us and look forward to helping you again in the future!
Thank you for bringing this to our attention. Your feedback is incredibly valuable, and we’re actively reviewing our processes to improve how we handle situations like this in the future—particularly when it comes to speeding up resolutions and offering more flexible options. We have a manager reaching out to you to make this right. We truly appreciate your patience and the opportunity to improve.
M
Matt Grohoski · 写过 1 条评价 · 已认证 · 体验于 2026-04-05 ·
★★★★★
一切
一切
谢谢你
WebEyeCare 回复2026-04-09
Glad to hear ALL went well with your order! Thanks for giving us 5 stars :)
A
Adriano · 写过 5 条评价 · 已认证 · 体验于 2026-04-01 ·
★★★★★
交货速度非常快而且准确……
真正快速的交货和准确的处方处方保真度。
WebEyeCare 回复2026-04-09
Thanks for trusting us with your eyewear needs. We do our best to get your order to you as quickly and accurately as possible :)
c
customer · 写过 3 条评价 · 已认证 · 体验于 2026-04-02 ·
★★★★★
我的订单很快就被填满了……
我的订单很快就被填满并发货了。 谢谢。
WebEyeCare 回复2026-04-09
Thank you for the kind words! We hope we can help you again soon.
S
SHANE EAKES · 写过 2 条评价 · 已认证 · 体验于 2026-04-01 ·
★★★★★
交易超级简单
交易超级简单!快速运输
WebEyeCare 回复2026-04-09
We are glad to hear you received your order quickly! Thank you for the kind words and taking the time to let us know we did a good job.
We’re sorry for the mix-up with your order and understand how frustrating that can be. This isn’t the experience we aim to provide. When speaking with your doctor they stated the contact lens prescription had expired and we provided the online exam as this would be the fastest way to get the order shipped out to you but it is not mandatory. The incorrect exam was taken for glasses but this cannot be used for a contact lens order. Please contact us and a manager will be happy to assist you.
L
Lillian Pica · 写过 2 条评价 · 已认证 · 体验于 2026-03-13 ·
★★★★★
订购过程很简单。
WebEyeCare 回复2026-03-27
Glad to hear that! Thanks for sharing your experience!
We are happy everything went smoothy with your order! Our team will reach out about the discount information you received.
C
Customer · 写过 4 条评价 · 体验于 2026-03-15 ·
★★★★★
仍未收到联系方式
WebEyeCare 回复2026-03-19
Your order was shipped out the day after you placed the order. We emailed you the tracking information. According to USPS the package was delivered on 3/14/2026. A replacement shipment is being sent out to you.
A
Alexis · 写过 2 条评价 · 已认证 · 体验于 2026-03-15 ·
★★★★★
快速且易于使用!
WebEyeCare 回复2026-03-19
Thanks so much! We’re thrilled you found it quick and easy to use.
A
Anonymous · 写过 1 条评价 · 已认证 · 体验于 2026-03-13 ·
★★★★★
客户服务
我的原始订单有问题,但他们立即纠正了。
WebEyeCare 回复2026-03-19
It’s rare, but sometimes there is a human error with packing a shipment. Getting the correct prescription is incredibly important, and we take this seriously. The correct product was shipped out with overnight delivery. You should receive the new shipment today. Thank you for bringing this to our attention, and we are glad we were able to get this corrected for you immediately.