X-ON MINING has been involved in the cryptocurrency mining industry since 2013 and has a long history as a service provider growing up with Bitcoin. It is your trusted mining machine supplier, and your funds and orders are safe in X-ON.
Bought a miner, was not advertised as used, Learned after paying it was used.
Machine came in in a very rough state and worked less than 24H errors shown up during their lab test, they refuse to recognise it and will not help me to have a functionnal miner.
I lost my money.
Be aware that this company sell machines that have already been used/damaged/fixed even though they say brand new.
I've received two brand new KS3m with broken hashboards. I sent the defective boards to IceRiver repair center 10 days after I received the Asics. After inspection they came to the conclusion that both hashboards had obvious signs of 3rd-party repair/ tampering.
That's been a month now they haven't offer any solution.
Don't give your money to these people. It's not a reliable company, and there is no warranty at all no matter what they say.
Xonmining 回复2025-06-26
Hello! Thank you very much for choosing our products and offering valuable suggestions on our services. We attach great importance to your feedback.
After verification, your machine was purchased at the 11.1.2023 and the official warranty is 180 days, warranty period has long expired. Despite this, we still actively assist you in troubleshooting the problem and offer maintenance suggestions, hoping to solve your concerns to the greatest extent possible. We are always committed to providing customers with high-quality services. Even if it exceeds the warranty period, we will do our best to offer support. However, you have never effectively communicated with our salesperson. You know this has nothing to do with us, but you still gave us a bad review, which is very unfriendly.
Attached below is the record of our communication with you:
https://imgur.com/a/NWujorR
Mary from Xonmining was great. Very helpful and knowledgeable. She also gave the best price and service that I could find. No issues shipping into US and made very easy process for me.
The company, especially the representative Ms. Kiki, was very responsive and accommodating. I had some revisions to my original order and they expedited the revision and processed the transaction. Delivery was also handled with utmost care to ensure the safety of the goods.
THEY SENT ME THE FULL INVOICE OF ANOTHER PERSON WITH ALL THEIR INFORMATION. I still have it. After they sent the correct invoice and paid. I was charged $90 for a psu. This was fine. I paid for the shipping ($45) and the psu was also $45. I waited weeks for the shipping label which was "delayed". Then after some more time, they said they were waiting for me to pay for the mining unit, which was not going to be bought and was stated clearly. So I asked for a refund since I paid for something that never came. They said they could sell it. After even more time and me pressing for answers, they said they could refund the cost of shipping alone. Basically, I paid $45 for no reason. Your information is not safe with these people.
UPDATE: after putting up this review, they sent me my money back and told me to take down this review. I will not only because they sent me someone else’s invoice which I still have downloaded.
Xonmining 回复2025-01-15
Hello friend, I have found that Bryan placed an order in April 2024, which was an order from PSU. Our system shows that the order has been shipped and completed. Did you not receive the goods? It has been more than 7 months now. Who is the salesman you contacted? Please make sure that you contact a regular employee of X-ON MINING, if you have any questions, please feel free to contact us, we are committed to doing the best after-sales service, wish you have a nice day.
This is the second time I’ve purchased from XON Mining, and they continue to impress. Great prices, excellent communication, and machines that work perfectly.
This is so rediculous,after seeing their cheaper price on asic miners I’ve decided to sent him a message !!jack told me one of the sales representatives gonna contact me!!!!she did!!!and you know what she gave me 300$ dollar more than the price that they were listed!?!??!and when i asked her why you lie about the price on other websites ?can you guess what she said???she said we list the cheapest price to attract customers and when they shows up we say we lied and we get them the exact price!?!!!!?!?!!!!?oh my GOD they are evils
Xonmining 回复2024-12-24
Good afternoon friend, I'm sorry to make you feel bad experience, X-ON MINING has been committed to giving customers the best price in the market, besides, there are a lot of scammers out there posing as us, I would like to ask which of our salesmen you talk to? Please allow me to look into the matter.
I had a great experiencie buying from Xonmining. Kiki is always prestative answering all my questions with patience and dedication.
I would definitly buy more Asics with them due to the customer care.
Was very good and friendly, always there for help and for any questions, sending updates from time to time for sure it os my first option for mining machines naw
The service is helpful. The customer support are kind and knowledgeable about all the miners. Fast reply and efficient when it comes to serving.
Appreciate there hard work and would really love to work with them again
Unfortunately, the situation is not so good, the machine broke down and the shipping costs in both directions and repeated customs duties make the warranty an illusion, moreover, the pricing policy is terrible, to sum up, I regret the purchase and I ask everyone to think twice, the industry is brutal when I heard it from the employee
Don't buy in this website. The company is not trustworthy.
On February 15 of 2024 I placed an order ( number 20487) on the xonmining.com website for an Antminer K7 priced at $2360, which was listed as "in stock". I paid in full at the time via Coinpal.
After 4 days of not receiving the shipping tracking number, I contacted them via WhatsApp. To my surprise, the sales representative Misha Xu, informed me that they had received the order, but the website was not updated, and the price was incorrect. He stated that if I wanted to receive the order, I would have to pay $4100 for the miner (almost double the original price). I argued that if it was their mistake, they should own up to their errors and send me the miner at the website's price. I also mentioned that my money had been tied up for 4 days, during which I could have purchased the miner from another distributor. His response was "it is the business my friend," which I found very unprofessional. Even more astonishing was his admission that if I hadn't notified them, he wouldn't have known the order was pending... seriously??? Given this situation, I requested a refund, which was processed within 24 hours. I will not purchase anything from this website again, and I suggest no one else does either. There are other companies that are truly professional and do not attempt to make "extra money" off their customers' funds.
Xonmining 回复2024-03-05
Friend, we feel unfortunately for your order, there is a mark on our website, please contact the salesman to confirm the price before placing the order, you know, the price of this industry will change at any time, and at that time during our Spring Festival, our website will not change the price frequently, I believe you have asked other suppliers, such a low price of K7 is unrealistic. But you still did not contact us to confirm the price, and directly placed the order. In addition, as compensation, We are also willing to compensate you for your loss, but you want more compensation, this is unbelievable, I can only say that X-ON is looking forward to the next cooperation, I wish you a happy life.