杂乱且不一致
这个地方非常混乱。每当有补充时，就会出现某种问题。有时他们忘记向医生发送更新信息。有时他们会忘记告诉您您的卡是否已过期。有时他们在系统中加入了错误的剂量。 在每种情况下，他们自己都没有注意到问题，需要患者和处方者的干预才能解决。
Hi Rob, Thanks for being a loyal user since 2023, we love that the product is working for you so well! We’re sorry to hear about your experience with the pharmacies. Refill and renewal processes should be straightforward, and it’s clear someone fell short if you’ve had to step in repeatedly to correct issues with renewals, payment details, or dosing information. That level of inconsistency is not the experience we want for our patients and is extremely rare, and we understand how frustrating it is when you have to spend extra time resolving problems what should have been caught internally. We take this feedback seriously and are reviewing where these breakdowns are happening so we can improve both communication and refill coordination. Thanks again for being such a loyal customer and we're happy you have been successful in addressing your hair loss.