Zanda (formerly Power Diary)

Hi there, Thank you for sharing this! It’s great to hear that Zanda feels easy to use and works well for your day-to-day. I’m really glad the simple scheduling and status indicators are helping things run smoothly for you. If you ever need any help, please reach out to our support team at [email protected]. Thanks again for being with us! -- Irina

Hi Luciano, thank you so much for your lovely feedback! We’re delighted to hear that you’ve had a helpful experience with Zanda, and your recommendation truly means a lot. If there’s ever anything you need or anything we can support you with, we’re always here and happy to help. Irina

Hi Cynthia, thank you so much for sharing your experience with Zanda! It’s wonderful to hear how the flexibility of the client portal and the adjustable forms are supporting the way you work. We put a lot of care into giving practices the freedom to tailor their portal setup—from service availability to client access to invoices, online forms, telehealth sessions and practice waitlist—and it’s great to know these tools are helping you deliver a smooth experience for your clients. We're also really glad the updated tiered pricing has been a good fit for your growing practice. Supporting smaller teams with predictable, manageable costs was exactly what we hoped to achieve with this change, and it’s lovely to hear it’s made a difference for you. If you ever have ideas or questions as you continue setting things up, we’re always here to help you make the most of Zanda. Warm regards, Irina.

Thank you so much, Chloe, for sharing your experience — and congratulations on the incredible first seven months of Halo Journey Australia! It’s inspiring to hear how much you’ve built in such a short time. We’re thrilled that Zanda has helped make those early setup stages smoother for you and your team, and that it’s supporting both your practitioners and your clients as your practice grows. Knowing that Zanda has played a part in your success means a lot to us. Thank you again for the wonderful recommendation. We’re cheering you on and are always here to support you as Halo Journey Australia continues to thrive! Warm regards, Irina

Hi John, thank you for taking the time to share your experience. I’m really sorry to hear that our product updates and support delays have caused so much disruption for you. We understand how important it is for your practice to run smoothly, and it’s never our intention for changes to create frustration or impact your ability to work. We’d love to look into the issues you’ve experienced more closely and make sure everything is running reliably for you. Our team can organise a support session to review your setup and discuss any concerns so you can work without interruptions. Please reach out at [email protected] and we'll take it from there. Thank you again for sharing your thoughts, we truly appreciate it, and we’re here to help if you’d like to reconnect with us. Warm regards, Irina

Hi Sarah, thank you so much for sharing this wonderful feedback! We’re thrilled to hear that your transition to Zanda was smooth and that our team and Zanda Academy helped you get up and running quickly. It’s fantastic to know that Zanda has made managing your practice simpler, faster, and more enjoyable , that’s exactly what we strive for! We truly appreciate your recommendation and are delighted to have you as part of the Zanda community! Warm regards, Irina

Hi Zoe, thank you for your lovely review, happy to have you with us! We are always here to support! - Irina

Hi Gillian, thank you so much for your thoughtful review! We’re delighted to hear that Zanda has become such an essential part of your workflow and that you’ve found the Medicare integration, ongoing improvements, and our support team so valuable. It’s wonderful to know that the webinars are helping you get even more out of the system. We appreciate your feedback about the Americanised spelling in communication templates. In most cases, this is controlled by a browser’s built-in spell-checker rather than Zanda itself. If adjusting those settings doesn’t resolve it, or you need help with finding those controls, please don’t hesitate to reach out to our Support Team – we’ll be glad to help troubleshoot further. We’re grateful for your support and trust, and we’ll keep working hard to make sure Zanda continues to meet (and exceed!) your expectations. Warm regards, Irina

Hi Laura, thank you so much for sharing your experience! We’re delighted to hear that Zanda helps make your admin work easier and more manageable. Your recognition of our commitment to honesty and transparency truly means a lot. We take pride in proactively addressing any issues and keeping our community informed. Knowing this makes a positive difference for you motivates us to keep raising the bar. We’re so glad to have you with us! Warm regards, Irina

Hi Angela, thank you so much for the fantastic review! We are thrilled to hear that Zanda has been a game-changer for you. It's wonderful to know that our features, from scheduling and client notes to billing and reminders, are helping you stay organized and streamlined. Your recommendation means a lot to our team. We're committed to keeping Zanda an incredibly easy and comprehensive tool for all your needs. Thanks again for your support! Irina

Hi Coral, we love hearing this! Making Zanda easy to use and understand is our top priority. It's great to know that the ability to manage both personal and professional appointments is working so well for you. Thanks for highlighting the free trial, too, it's a perfect way for people to experience the full benefits before committing. Thanks again for your kind words! Regards, Irina

Hi Michael, what an amazing review, thank you! We’re thrilled that Zanda has been a reliable and easy-to-use tool for you over the last three years. We look forward to continuing to support you and hope you’ll share your positive experience with others!

Hi Sarah, thanks so much for sharing your experience! We're glad to hear Zanda is supporting your practice in a way that fits your needs right now, and that you find it intuitive and easy to use. It’s great that our videos and support resources have been helpful too. We look forward to growing alongside your practice and being here with the tools and features you need when you’re ready to expand. Warm regards, Irina

Hi Meghan, thank you for your thoughtful feedback! We’re so glad to hear Zanda has made it easier to stay organized and keep everything in one place for your counselling practice. It’s wonderful that the setup and client data transfer went smoothly, and that our support team has been a useful resource. We’re delighted Zanda has been a good fit for you over the past 6 months, and we look forward to continuing to support you and your practice! Warm regards, Irina

Hi Linda, thank you for your lovely review! We're so glad to hear that Zanda is helping simplify your case notes and client management. If there’s ever anything we can do to make your experience even better, we’re here to help!

Hi Lincoln, thank you so much for your thoughtful review! We're thrilled to hear that transitioning to your own practice with Zanda felt like a natural step—and even more so that setup has been smooth and manageable. Our team is always here to support you, no matter how big or small the question, and it’s wonderful to know that care and responsiveness have made a difference. We’re honoured to be part of your journey and truly appreciate your kind words! - Irina

Hi Rannee, thank you so much for your kind words! We're thrilled to hear you're enjoying Zanda and finding the tutorials helpful. If you ever need a hand or have suggestions, we're always here to support you. Thanks again for the recommendation! -Irina

Hi there, thank you so much for the lovely feedback! We're thrilled to hear that Zanda has been easy to use and helpful in your practice. We’re always here if you need us! - Irina

Hi Audine, thanks so much for your kind words! We're thrilled to hear Zanda has been helpful for your practice and that the videos and support have made things easier. We appreciate your note about the slight page delay — it’s on our radar as we continue to improve performance. Thank you for your suggestion about bulk-updating service fees - currently this can be done by updating the service template and applying the update to all future dated existing invoices. If this is not what you are after, please reach out to our support team at [email protected] for assistance. Thanks again for being part of the Zanda community! - Irina

Hi Charlotte, thank you so much for your thoughtful and detailed feedback! We're delighted to hear that Zanda has been such a valuable support in your work as a sole practitioner — especially in helping streamline admin tasks and enhance communication with your patients. It’s great to know you’re enjoying features like the waitlist and AI Refine — and we appreciate your note about the AI Transcription feature too. We're always working to add value in ways that make your day easier, and it's wonderful to hear that progress is being felt on your end. Thanks again for being with us on this journey — we’re so grateful to have you as part of the Zanda community! - Irina