ZIP Moving & Storage（zipmoving.us）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 60 条用户评价，属于家庭服务分类，口碑良好。80% 的评价为 4 星及以上，10% 为 1 星；商家回复了 78% 的差评；近 12 个月新增 32 条。数据最后更新于 2026-08-10。
拉链移动很准时而且非常高效。搬家工人非常友善并且愿意遵守所有指示。很棒的公司！
Dear Mona, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
我从未得到答复，为什么我几乎没有在新房子卸货。 如果我没有队长的电话号码（当他周日发短信说他正在收拾行李的路上时），周一我就无法联系到任何人。 这辆卡车原定于周一下午 4:30 卸货。 4点45分，我开始打电话给办公室并询问你的电话号码。 办公室里的那位女士让我等了 30 多分钟，但她一直没有接电话。 5点30分我终于挂了电话。 我无法与任何人取得联系！ 我们的团队领导周日知道卡车将于周一下午 4:30 卸货。 我们询问是否是同一个船员，这样我们就知道如何给小费。 当他终于在周一早上 6:00 接听电话时，他说周一不工作。 他说“办公室”应该打电话给我，让我知道他们不会来。 什么！！！ 我当时很生气！ 我们不知道有变化。 领队确实在 7 点 15 分带着一个团队出现了，他们让我们下车了。 他们于晚上 10:00 左右离开。 但请知道我们在 4:30 至 6:00 期间没有收到任何人的消息而感到恐慌！ 幸运的是，我们只丢失了一件物品 - 但没有人告诉我们花园桌子发生了什么事。 没有任何损坏，我们的工作终于交付了。 不知道为什么公司的通讯中断了。
沟通真的很棒。在我们有机会担心之前就预见并解决了问题。两个搬家人员都很棒——工作努力，做得很好，而且很友好。非常好的体验。会一次又一次地使用它们。
Hey Anthony, Thank you so much for your wonderful feedback! We're thrilled to hear that our team’s communication and proactive approach made your move a smooth one. It’s great to know both crews impressed you with their hard work and friendly attitude. We truly appreciate your trust and kind words — we'd be honored to help you again anytime!
他们向我引用了根据他们要移动的物品数量和类型的估计。 预计工作时间为 2 小时，每小时 230 美元。 在电话交谈或估算过程中，他们从未提及至少需要 4 小时。 当他们寄账单时我发现了这一点。 他们按月计费。 我在通过电子邮件发送的同一天收到了到期的账单。 我好几天没看到它，所以我设法积攒了三天的滞纳金。 他们没有采取任何措施来纠正滞纳金。 当他们退回我们的物品时，盒子和手提袋被压碎、撕裂、损坏。 我们的一件家具被损坏，有人试图用油漆覆盖它。 他们在好几个地方磨损了崭新的油漆墙壁。 最后我提前付了一个月的仓储费。 10 天后，这些物品被移出仓库。 因此，我应该退还该月的2/3。 他们说我只欠了4天而不是20天，而且他们仍然没有向我退款，也没有回复我关于正确退款金额的询问。 这家公司骗你钱。
Dear Jeremy, Thank you for your feedback. We strive to maintain transparency in all our services, and we’d like to clarify a few points regarding your experience. Our hourly minimums, including the 4-hour minimum for moving services, are part of the standard terms and conditions shared in written documentation as well. Billing timelines and due dates are also outlined in our documentation. As for your concerns regarding damaged items and property, we have no record of a formal claim being submitted regarding these issues. If you experienced any damages during your move, we encourage you to contact our Customer Service Department at 855-947-6543 so we can provide guidance on the proper steps to file a claim. Our team previously reviewed and addressed your concerns directly, including any billing discrepancies. Should you need further assistance or believe any part of your case remains unresolved, please feel free to reach out.
搬家工人很友好。他们损坏了我的桌子和一箱物品。完全理解发生这种情况并且搬家工人是诚实的。搬家后，我联系了他们的客户服务团队。他们没有帮助，也不会承认这一点。现在他们没有回复我的电子邮件。他们还向我收取了我没有使用的服务费用，并且不会退款给我。
Dear Colin, Thank you for your review. We appreciate your acknowledgment of our moving team’s professionalism. After reviewing our records, we were unable to locate a submitted damage claim regarding the items you referenced. In order for our Claims Department to properly review and address such matters, a documented report is required. If you haven’t already done so, please contact us directly at 855-947-6543 so we can provide the appropriate claim form. Additionally, if you believe there were billing discrepancies, our team would be happy to review the charges with you. Please note that all billed services are based on the signed paperwork and the final bill of lading provided at the time of the move. We remain available to assist you and welcome the opportunity to resolve this through the proper channels.
搬家工人效率很高而且非常专业。肯定会再次使用它们。
Hey Twana, Thank you so much for your kind words! We're thrilled to hear that our team was efficient and professional during your move. At Zip Moving and Storage, we strive to make every move smooth and stress-free, and it's great to know we hit the mark. We truly appreciate your recommendation and would be happy to assist you again in the future!
高效、友好、可靠。
Hey Stephen, Thank you for the great review! We’re so glad to hear you found our team efficient, friendly, and reliable — that’s exactly what we strive for. We appreciate your support and hope to help you again in the future!
克里斯蒂安的团队非常棒！他们组织得井井有条，对我的家具很细心，而且不浪费时间。没有任何东西被损坏。该估算具有竞争力且相当准确。他们最后甚至问我是否有什么东西放在错误的地方需要移动。我绝对会再次使用它们！
Hey Terri, Thank you so much for your thoughtful review! We're thrilled to hear that Christian and his team provided such excellent service. Being organized, efficient, and careful with your belongings is exactly what we aim for on every move. We're also glad to hear the estimate was fair and accurate. It means a lot that you'd choose us again — we’ll be ready whenever you need us!
Dear Barbara, Thank you for your feedback — we're glad to hear the job was completed. If there's anything you'd like to share about how we can improve your experience next time, feel free to contact us at 855-947-6543. We appreciate your business.
搬家的工作人员非常好。 他们很快就装上了卡车。 问题是没有足够的卡车。 估价师搞砸了。 需要两次往返才能完成搬家，搬家成本上涨了约30%。
Dear David, Thank you for your review. We’re glad to hear you were satisfied with the performance of our moving crew. Regarding the estimate, our quotes are based on the inventory and details provided during booking. If the actual volume exceeded what was originally submitted, additional time or truck space may be required, which can affect the final cost. If you’d like us to review the details of your move or the estimate provided, please feel free to contact us directly at 855-947-6543. We’d be happy to take a closer look and provide clarification.
虽然工作人员很友好，但出于不明原因，我的估价上涨了 500 美元。当我两次向该公司发送电子邮件表达我的担忧时，我没有收到任何回复。我要求提供一份详细的收据，他们发送了一份统一的收据，所以我什至无法确定附加费的原因！我还有损坏的家具和破损的物品，包括我祖母的古董杯子。工作人员当天还离开了，留下了他们拆开以便移动的家具，包括沙发、躺椅和主床！不推荐。
Dear Carrie, Thank you for your feedback. We're glad to hear the crew was professional during the move. Regarding the final charges, all billing is based on the actual time, services, and materials used on moving day, as outlined in the signed paperwork. If you still need an itemized receipt, we encourage you to contact our team directly at 855-947-6543, and we’ll ensure it’s provided. As for the claim of damaged or missing items, we have no record of a submitted claim for your move. If you believe items were damaged, we recommend filing a formal claim so our Claims Department can review and assist you accordingly. We appreciate your business and remain available to help resolve any outstanding concerns through the appropriate channels.
克里斯蒂安和他的团队太棒了！ 他们小心、快速，并在他们离开之前确保我对家具的摆放感到满意。 这支球队给我留下了深刻的印象。 我对上次使用 Zip 的搬家经历有点失望，但决定再给你们一次尝试。 我很高兴我做到了！
Dear Kristen, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
在我搬家之前，Zip 非常善于沟通，并兑现了他们的所有承诺以及更多！整个搬家非常及时，搬家工人细心精准，整个过程效率极高。他们也非常专业，让我在整个搬家过程中感到很舒服。 更不用说，在给我报价的三个搬家公司中，Zip 是性价比最高的！
Dear Macie, We are so thankful for having amazing customers like you! Enjoy your new home!
Dear Quinn, We could not be happier that Zip Moving and Storage provided you with a great moving experience. Thank you for sharing your review with us and the community. P.S. We use Instagram for news on service and promo codes @zipmovingandstorageatlanta you can follow us there.
搬家团队工作勤奋，礼貌。
Dear Elizabeth, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
很棒的服务。这些家伙非常快速、高效且有礼貌。肯定会再次使用并推荐朋友和家人。
Dear Tameca, We are so thankful for having amazing customers like you! Enjoy your new home!
我有兴趣收集有关有多少使用此搬家公司的人在搬家当天需要支付更多费用的信息。 众所周知，他们在视频通话后提供了初步报价。 你们中的许多人可能不知道的是，一旦卡车装载，他们就必须接受这句话。 这就解释了为什么他们让首席工头在搬家当天一进门就给你报了一个新的号码。 令人惊奇的是，他无需尺子或库存，只需步行 5 分钟就能算出成本与估算的差异。 就好像他在走进门之前就已经在心里想到了一个数字。 嗯。这就是发生在我身上的事。 我也受到了很多伤害，我很幸运。
我们使用 Zip Moving 来搬家。他们提供的沟通、高效而谨慎的举动给我留下了深刻的印象。我强烈推荐 Zip Moving 来满足您的任何搬家需求！
Dear Jan, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
当我们不得不更改日期时，Zip 非常乐于助人。 我为一位朋友雇用了 Zip，她对一切都非常满意。 她说“我们是一个团队”
Thanks so much for the awesome review! We're happy we could help and look forward to assisting you again in the future.
我有一些重要的家庭物品没有到达我的新家。直到我拆完包裹并给你发了一张纸条，但没有人回复我才意识到。我很遗憾有一件物品永远消失了。我不会再使用你们公司了。
We're truly sorry to hear about your experience, and we sincerely apologize for the distress and frustration this has caused -especially when it involves meaningful family items. We understand how upsetting this must be, and we deeply regret that we fell short in both communication and care. Your feedback is being taken very seriously. We’d like to investigate this further and do everything we can to make it right. Please reach out to us directly so we can look into your case in more detail and ensure it’s properly addressed.
共 60 条符合条件的评价