An ordeal in customer support
I ordered a product key which was then revoked. I contacted their support team and requested a replacement key, which I was assured I would receive within 48 hours. Five days later, I still hadn't received a replacement despite having contacted them multiple times, each time being promised that a replacement was imminent. I then requested just being refunded the payment instead, and while this could be done instantly, had I wanted store credit, it supposedly takes them ten days to refund through Paypal or credit card. EDIT: I have now received my refund, 16 days after requesting it, and then only after requesting it again.