Useless AI support
My ring's battery died after one year. The online support decided to send me a new ring, once the AI passed me to a human. Unfortunately, they use AI heavily that they are unable to ship the ring to the right address, even after I have contacted them several times with the correct one. The AI insists on writing in German, including translating the human employee's messages. I think this may be why the address repeatedly gets mangled. No idea if I will ever get the ring.