Shocking!
I booked six nights at Anantara Eastern Mangroves in Abu Dhabi via Asia Rooms. I received confirmation that my booking was confirmed, that payment had been taken and a voucher was issued. I received two telephone calls to check my debit card details. Two weeks later, Asia rooms sent me an email to say that the hotel had failed to honour my booking and that it had been cancelled. I expressed disappointment that this should happen having had payment taken from my account. They promised a refund. When the refund arrived it was over £60GBP short of the amount paid! Asia Rooms not only refused to make good the difference (explaining that this was due to "dynamic currency" and that my bank should sort it out) but also refused any compensation whatsoever. The moral of this story? Don't trust Asia Rooms.
