Nice devices, bad warranty support
Very nice devices, but awful customer support. I absolutely love te e-ink performance, and the fact that you can load any Android apps. The system is updated with security patches regularly, and their sync services (while clunky sometimes) are very generous in the space they offer. That said, customer support is TERRIBLE. It took me months and getting my legal insurance involved for them to accept my device for warranty. After the "fix" the issue returned, and the company stopped responding to my emails again. If the customer support would have been better, I would likely have upgraded to the latest model. But as it stands I do not trust them enough to rely on them as a device vendor. In case boox reads this review: - To be trusted in the EU, you need to stick to the laws - If you can't handle the support, make deals with 3rd party vendors that specialise in it You could be GREAT for people that like e-ink. But your customer support only reinforces the stereotypes of the dangers of ordering things online from abroad.