Aftersales: trying to scam you
The product is kinda ok. Used Remarkable before and that was plain old tech. Viwoods AI Mini is faster and has way more functionality. But, when my styles broke I send them a request askimg if they could help. I got a honest reply stating the styles is defected. Only having it for less than one year, they stated that I was in luck, I could get 50% off the retail price for a replacement. What? In EU we got atleast 24 months of warranty. “We are sorry to hear about the issues you've been experiencing with your stylus. Based on your description, it appears the issue is specific to the stylus itself. As your order has exceeded the 100-day free trial period, it is no longer eligible for a complimentary replacement. Additionally, please note that the stylus is classified as a consumable item, which is generally not covered under our standard warranty. However, we want to help you get back to using your device. As a gesture of goodwill, we are pleased to offer you a 50% discount on the W2 stylus or a 40% discount on our ceramic stylus. Please let us know which option you prefer, and we will provide the discount code for your purchase. Thank you for your understanding.” Replied and stated your mistaking and point out the EU law. After wich they send it to me only by paying 15 euro for sending and handling costs. Are you mental? This results in never ever buying a product of Viwoods ever again. What are you thinking. Viwoods scams the customer in my opinion. Edit 13 okt: second new pencil same problem.. Never ever again!