Thieving scamsters!
The item sent was false. After I sent photographs of the received item, I was asked to keep it and stop complaining, then I was bribed with a 3 dollar voucher and then with a 5 dollar voucher. These vouchers were, in fact, not 5 dollar vouchers, but a 5% discount voucher to be used during the next 10 days. In other words, Focalprice doesn't just lie about the items they sell, but also about their compensation policies. Since I accepted none of these vouchers and still believe you must own up to your mistakes and treat your customers fairly, I requested the proper item, and was willing to resend the received one if only Focalprice took responsibility for the p+p. This option wasn't even considered. After endless emails with Focalprice staff, I realised I had been the victim of a scam. This is as dodgy a company as you can get.