REALLY BAD SUPPORT RUINING A POTENTIALLY GREAT PRODUCT
I purchased two Oura rings for my partner and me . Downloaded the app and synchronised to the new ring Entered all of the relevant information First month back up is free Payment details requested and app failed Three times Help desk was AI Useless Contacted human chat Olive was very slow and couldn’t resolve and suggested I returned the rings for a refund I requested speaking to a human to resolve as I really wanted this to work. Human contact seemed impossible. Surely a call from an advisor would have resolved this known issue with bank crashing . Got very stressed out by Olives inability to help and realised that if the help desk was this pathetic at the offset Oura wasn’t for me Sent rings back via DHL TIMEWASTED AND STRESSED OUT BY POOR CUSTOMER SERVICE SUPPORTING WHAT SEEMS TO BE A GREAT PRODUCT The owners of this company should make sure initial set up is seamless especially as the first month support is free . What about a telephone hot line for new clients ?