I tried to order a pair of socks at…
I tried to order a pair of socks at £39.75. When I tried to check out of their website, they had added another pair at £31.95 Every time I tried to check out, I was bombarded with other items I might want. I refused and finally got to the checkout and was asked to check and edit my order if necessary. There was absolutely no facility to edit and remove the unwanted additional socks, so I emailed them immediately, asking them to remove them. No reply so I send further emails. Eventually I was so frustrated with the lack of response, I asked them to cancel my order. I was horrified to see they had already taken the money from my account. I asked them how they had done this, when I had not clicked a box to say make payment. Not only had they taken the money, but they had done it in 2 stages rather than the one invoice I was presented with. I have had numerous communications with them to no avail. Initially they offered me a 40% refund and then 50% refund. I told them I wanted 100% refund and they said it was too late, the socks were on their way. I would have to return them in order to get a refund. When they arrived, the address was in Hounslow, so i said that's where I would return them to. Soothe-Relieve said I must return them to the USA, at my expense, with a tracking number, in order to get my refund. It has cost me £27.00 to return these unwanted socks. They have refunded me the £31.95 for the product THEY added to my cart which I did not want. I'm awaiting the refund of £39.75 and preferably, the £27.00 it cost me to return these unwanted and unordered goods. This company in my opinion, is an absolute crook. I asked them how I was supposed to edit/amend my order when there was no facility to do so, they have not answered this question, neither have they answered how they were able to take money out of my account. I have now cancelled this card as a precaution.