Very poor customer service.
The tow bar bike rack was a good price, easy to assemble and works well. However, the bike frame adapter that I ordered at the same time was not included. I contacted Carracks, they asked for a picture of the shipped box, which I provided, but since then, nothing. No adapter has been sent, no refund offered, no email replied to. The only communication I have had was an email asking for a review, so here it is. Very poor customer service. I will not buy anything from them again