Order from Amazon, not direct
I don’t have the printer yet - that’s the problem. You have a company here that does not prioritise nor care about the customer’s journey through the ordering process. While there’s a glib notice about “the printer arriving separately from the accessories”, they then go on to show you a delivery summary in the shop app that clearly shows everything being sent together, so you end up with a confirmation of a delivery of everything when it is not yet complete. Throughout the messages and emails - and believe me there’s a lot! There is nothing to explain the logistics. Ultimately I’ve been told the printer will come by Amazon logistics and be dispatched tomorrow, and that tracking is not yet available. So, I’m one of those people that will choose companies based on more than just price and features and had I known about this convoluted and opaque delivery journey, then I would have ordered from the Amazon store for a much clearer journey and some actual support and recourse. Delivery help and explanations are none existent apart from a sketchy live chat on the website. Overall - I can’t review the product yet, but don’t order from these directly, use the Amazon store - it’s not worth the discount. UPDATE - the reply to this review is self-authenticating. Do not order direct from them, use Amazon.