Full disclosure before we start
Full disclosure before we start. I thought I had cancelled my auto-renewal, but I hadn't. My experience of Freshlearn before the reason for this review was ok tbf. However, since the conversations in trying to reclaim a refund from the automated renewal, I've been left with the feeling that Freshlearn are more interested in the money than accepting people make mistakes and refunding those mistakes. I gave a specific piece feedback on their renewal process via their team and Raghu via email, but not had any acknowledgement of my thoughts on the specifics of their cancellation process, outside of it clearly states in the T&C's etc. The feedback was for them to reduce the number of emails and make the important renewal email clearer than it currently is. I received a steady stream of emails from Freshlearn, over a few months, most of which I ignored, as I feel I get too many, and I thought I had cancelled, so there was no reason for me to read them. Again, thinking I'd already cancelled, I wasn't looking out for any cancellation emails. (Yes, I know that was my error :)) In the middle of these emails, there was one with the subject, "Cheers for a Year with Freshlearn" in the subject title. I never read it as I was under the impression I'd cancelled. My suggestion was for the subject line of this email to clearly state something along the lines of "Your renewal is due". This would then have prompted a closer inspection from me, and the action of me then actually cancelling my Freshlearn account. Freshlearn kindly offered me a one year extentsion to the current plan that I didn't want. Which, on one level, was nice of them, but meant I was still £342.41 down as I didn't want to renew in the first place. Maybe they needed the money more than me. Anyway, my last experience was very disappointing, leaves a sour taste, and shows for me at least, youre important to them only if youve paid them. Dave