Product not dispatched
EDIT (1/31/25): The product finally arrived and I received a $50 refund from customer support. Still disappointed at the experience but grateful they offered a discount. I ordered their hair serum on 13 Jan. It is now 22 Jan and it still hasn't been shipped, I have been provided with a USPS tracking number but the tracking number still says 'pre shipment'. I asked for a partial refund (since this is a $300 product) and was offered money off my next order. At this rate I won't be ordering again given it has been 10 days and I still don't have the product. A bit insane the service is so bad considering the price tag.