Excellent support and help, easy to use
I was helping an older family member with their property, which already had solar panels and a battery system installed. Initially, we had trouble viewing the data on the ShinePhone app. After changing the broadband provider, things got a bit more complicated. I reached out to the helpline via WhatsApp, and Yujian patiently guided us through the process. He quickly identified that the setup was linked to another account, likely created by the installer. Yujian transferred everything to our account effortlessly, and we got it all working in the end. Note that only one ‘customer’ can access the data, so share your account if others need to monitor it. The support team's prompt and patient service made the process much easier.