DJDJI★★★★★
Exceptional Customer Service and Quick Replacement from DJI
I recently had an experience with DJI's customer service that truly exceeded my expectations. As an owner of the Mavic 3 Pro, I was understandably upset when my drone crashed on the 11th of July, 2023. However, DJI's customer service quickly turned my disappointment into relief and satisfaction.
I was amazed at the speed of their response and the efficiency of their service. Within just two days, by the 13th of July, I had a replacement drone in my hands. The process was smooth and hassle-free, thanks to DJI's Refresh service.
What impressed me the most was their proactive communication throughout the process. I received phone calls ensuring that my replacement was received and another informing me that they were sending additional accessories that were not being recycled back. This level of communication and attention to detail is something I deeply appreciate.
I am aware that there are some negative reviews out there, but my personal experience with DJI's customer service was far from negative. In fact, it was exceptional. The speed of reply and replacement, coupled with their excellent communication, left a very positive impression on me.
In conclusion, I would like to express my gratitude to DJI for their exceptional customer service. They turned a potentially negative experience into a positive one, and for that, they deserve recognition. I would highly recommend DJI not only for their high-quality drones but also for their outstanding customer service.
2023-07-21
BLBlackRapid★★★★★
A Company Heading Backwards Fast
I bought a dual strap from the photography show, Birmingham over a year ago. When I got the strap, I had never heard of them. I was told at the stand the strap was the most reliable strap built and this it would keep my gear safe through thick and thin. I bought it. £140. I use expensive gear. Photography is my passion. My gear means everything to me. I trusted it with the strap and the sales pitch that came with it. Within six months, one of my straps had lost the little screw that hold the clasp together. I stopped using it. Fortunately you can split the strap and use it as a single. Everything was fine, but I was one strap down. I emailed their customer services and never heard back. Fast forward to September this year, I was on a trip to Canada. I had my DSLR with a £1600 lens on it. I was using my working strap. On getting off a bus, the worst thing happened. My DSLR came out of the strap and landed lens first on the road. The screw had fallen off from the second strap. My gear was smashed.
I got home and contacted Blackrapid right away. They were responsive initially. I posted by straps to the UK distributor who then sent the strap to Blackrapid for inspection. The unfortunate thing is their UK distributor went bankrupt. I then contacted BR directly.
I have to be honest, their customer service and communication is terrible. I have no idea how they have so many glowing reviews. I got a bill for a lens repair and DSLR repair £950. BR said my strap was ware and tear. they offered me a replacement at %40 discount. This was honestly a massive insult. I asked for my strap back. Communication ceased. They have stopped responding to my emails. They have not sent my strap back. After initial contact, their communication was pretty awful. I spent time asking them for an update. There was never any rudeness or anything, they just seemed like they didn't care and infrequently contacted me.
BR is a company I would completely avoid. On their site the words 'the worlds most trusted camera strap' are headed. I would not buy their products again. In my opinion, their customer service is awful and their products are substandard. BR is you ever read this, please send me my strap back. I did buy it after all.
2018-10-30
