We ordered three sets of Tiffany lights…
We ordered three sets of Tiffany lights for our newly fitted kitchen. I was clear when ordering that we would only be keeping one set, but as we couldn't make our mind up and they all looked suitable we thought we would order all three see what they looked like, and make a decision then. The lights arrived in early June and immediately we knew which we wanted to keep so without even breaking the seal on two of the boxes we sent them back to the Birmingham address, first class recorded delivery. It is now 2nd September and we have still not received a refund for the sets which were returned. The order totalled £360, and we are now around £140 out of pocket. From our perspective, a great product let down by very poor support, well, no support actually. The sad thing is that the lights we kept look very nice, but we are loathe to recommend anyone to use this company to purchase their own as they might end up out of pocket, just like we have! UPDATE 07/09/22 I am delighted to say that this morning we have received a refund from Beautiful Halo for the items we returned. I guess somewhere along the way there was a breakdown in communication, but it is all is sorted now and we are grateful for a very satisfactory outcome. Still loving the lights which set off the newly kitted kitchen very nicely! Stu