Avoid this company - they do not refund returned items
I have had a terrible experience with Moft. I ordered a Folio for my iPad Pro and unfortunately ordered the wrong case. I contacted support where Emily responded quickly to say that I could return the item for a refund, that I would need to send her the tracking info and that if I wanted the correct item it would be better to order that rather than wait for the refund to process. I am based in the UK but as instructed I returned the item tracked to their US address, provided full tracking and I also reordered the correct item. The return was received on 17th September at their US address and despite many follow ups by email since they have completely ignored me and I have not received the promised refund. They are in breach of UK and US consumer protections on this alone. Outside of that I left a negative review on the product page itself to which I received a reply that they would respond to my emails - they never have and they have not posted up my review or experience. I therefore have come to Trustpilot in the hope that people thinking of buying from Moft read this before doing so. You might like my opinion on the products themselves - I have a couple - are they any good? They are fine. They are not worth the high prices they charge though and if a product like this is not paired with good customer service then it's not worth anything. The team at Moft should be ashamed. I suspect I know what is going on and that in a few months Moft will be no more and there will be a new company with the same products popping up running the same scam but this return and no refunds behaviour is suspect and showcases what an untrustworthy company this is. Please avoid and stick with reputable trustworthy brands who offer customer service