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John Snowden

英国

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Cleva

I only review as I find

I only review as I find. 18 months ago I purchased a robotic lawnmower through the store and Amazon, the LawnMaster has worked tirelessly on our garden for the last 18 months, giving great results an all I have had to do is put on one new set of blades, and give Mo the occasional clean down, brilliant, while I sit watching him work with a vino in my hand. It is so easy to cut the grass I have happily mentioned this to many and I know of at least 3 of my acquaintances who have given these diligent machines a home for life. It is now September 2025 and I thought I would get a couple of cuts in before the winter grass growing sleep, however Mo (Mow the grass) has decided that he wanted a rest and his battery started to slow down, and instead of 4 hours+ cutting in one go, it had gone down to around 30/40 minutes. I was about to buy a new battery and tried to check what one it was, when I noticed a 24 month warranty on parts, not believing that a battery would be covered I sent a message through their site with my order number, about 2 hours later received an email asking if I was sure it was the battery, confirmed it with them. Two hours later another Email stating a new battery F.O.C. was in the post to me, that is what I call over and above, which in this day and age is rare and fantastic customer service. So Thank you Cleva for restoring some honour to customer service, In future my purchases for the garden are through yourselves, and I urge others to do the same if you want reliability in a product.

2025-09-23
conentool.com

Unit playing up after 3 uses

Hello I purchased through Amazon one of your Cordless strimmer's. At first usage it was fine with no problems, second use the same and worked very well, however on return from 2 weeks holiday I had tried to use it today to strim the edges of my garden grass before mowing, it now has an issue. On startup its fine it runs for around two minutes then cuts out, I have to leave it for about five minutes and it then runs again for a couple of minutes and then cuts out, as if it has a overheating switch that shuts it down, but after two minutes on light grass with the strimmer cord attached? Tried through Amazon to get an answer however as I purchased it on the 4th April 2024 they will have nothing to do with it and told me to contact the supplier , which I suppose is yourselves. I was happy with the way it worked and would be very happy if it stopped cutting out, which makes the task in hand around 5 times longer, and frustrating. The unit is clean all air vents are clear, there is nothing binding the shaft, in fact it all looks good, the batteries are also showing fully charged. Thank you in anticipation for a speedy reply.

2024-05-18