Poor after sales service
I bought 2, 2 seater Eastbourne suits in July 2016. One seat of one chair has lost its firmness. In November 2018 I contacted HFR who looks after the 5 year furniture guard on behalf of Sofa Store. HFR technician called and within 5 minutes left. After chasing the claim HFR stated that it was not covered under the policy as its loss is within 30% of tolerance. I was then referred to U K General insurance who concluded HFR decision was incorrect as we would not expect to see wear and tear to a sofa of the age and quality of your own. But because of very small print in there terms and conditions it gets them out of doing anything. Sofa Store do not want to do anything so at the moment my credit card company is trying to find a solution for me. This is under the sales of goods act either 1979 or 2015 ( the goods should be fit for purpose ).