Performance generally good though not fantastic. Customer service needs to improve
a. Performance generally good though not fantastic. Testing the download and upload at different parts of the day, good for most of the time. b. 2 outages within 2 weeks though fixing it is fast. Reason backend changes. In the first place, backend changes shouldn't affect client or at least validate it does not impact client. c. Customer service needs to improve. Wrong billing and when contacted, bouncing call to different party. No single point of owning the issue. d. Given the issues and contacts experience so far, it doesn't warranty the high premium paid compare to other providers. e. Poor to extremely low technical competency staff to resolve issue. Internet could be down with more than 12 hours without resolution.