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Stuart Ferguson

英国

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Flashforge

Avoid this brand, awful product and worse "support". Get a Bambu instead.

I bought a Flashforge Adventurer 5M Pro, touted as beginner friendly and minimal set up needed. Fundamental issue: the only slicer which seemed to produce reliable files was Flashforge's hacked version of Orcaslicer (no profile for the .25mm nozzle so that's useless). First problem, they hadn't properly installed the nozzle so when I started the calibration as per the instructions, it gouged massive chunks out of the printing plate. Flashforge sent a replacement plate but the printer was out of action for two weeks while the plate sailed over from China. I managed to print several small discs, 2mm thick, everything seemed easy enough then moved on to terrain pieces. I was using a filament heater and Flashforge's own brand filament, freshly opened so no environmental damage. The printer stopped feeding filament at random points during prints. Flashforge's response "the extruder assembly has failed, you need a new one.". I bought a new one direct from their site, same issue. Contacted support, response was "the extruder assembly has failed, you need a new one." They ignored the fact I'd already replaced it. Another assembly and £75 later, same problem. They sent me a replacement, same issue but still the party line was "the extruder assembly has failed, you need a new one.". No option for a refund as apparently they've taken so long repeating the same line over and over that I have no warranty or option for a refund. The printer is now a massive brick taking up shelf space until I can get it to the tip and dispose of it properly. I'll be getting a Bambu instead when they're back in stock.

2024-10-29