Buyer Beware!
I signed my elderly mother up with Medical Alert, and she used the pendant system for three years. I have no complaints about their technology nor the service reps we interacted with to update or test the system. However, we had a horrible experience terminating service five months ago when we moved my mom to an assisted living center and she no longer needed this service. I called Medical Alert, and they emailed me a prepaid mailing label. I packed up the equipment and dropped it at the post office within two days on July 29th. On October 29th, Med Alert charged my mother's American Express card $539.40 for another year of service, and now-- two months later on December 23rd-- I still cannot get them to issue a refund after calling them at least 3 or 4 times. They keep assuring me that the 'finance department' will issue a refund, but insist that I allow them 30 days from whenever I call. The reps are polite and seem to be trying to help, but either the billing department is grossly incompetent or else this is a criminal organization. The fact that nearly five months has gone by since I've returned their equipment should speak for itself. I strongly urge anyone contemplating doing business with Connect America Medical Alert to consider other options. Caveat Emptor!