Slow, communication, but great prices and selection!
Trust this company. I had some slow communication/shipping, but I knew when I ordered that it may take some time before the item shipped out. It clearly stated on the site, as well as on the order confirmation page, and on the email I received, that it would take 5~7 days for shipping. Coupled with the fact that I ordered on New Year's Day... However, I saved almost $150 off retail for my Arc'teryx Venta SV F12 jacket, and I love it. It was worth the wait. I do have a friend that ordered a Patagonia R1 pullover, and it was listed as in-stock. He got his goods in about 3 business days total. As a side-note, they charged me for my jacket right when I put my ordered through, even though it didn't ship for another ~8 business days. Not a big concern, just something to note. Either way, if you've got time to wait, then order from these guys. You'll be happy you did when you save $$$ ;-)