Be very wary of using this company
Be very wary of using this company. I booked a soft berth from Chengdu to Tibet months in advance. They took my money but when my ticket was due to arrive everything went silent. I had to end up contacting them only to find out they had not got me a ticket! They offered a hard seat ticket for a 40 hour train journey, I had no choice but too book this but after a worried sleepless night I decided to cancel my plans as I felt their unprofessional and impolite manner had ruined what was to be a magic trip. They have only refunded me the difference between soft and hard ticket and have refused to repay my cancellation for the hard seat even though cancelled within 24 hours. This company did not have the decency to contact me when my original booking was not fulfilled and instead I am now left out of pocket, having to change my trip and thoroughly wary of who I deal with Please take care and make sure if you use this firm you are not promised something and then end up with a poor substitute which they won't re imburse. Probably the worse company in china that I have ever dealt with