Wowsers! Great product/$, but loust customer service ;(
I began purchase of the Patagonia Down sweater jackets back in Dec. saw them on everyone in Tahoe & all they could say is " gotta have 1 in every color!" That spoke volumes. Since you can find them anywhere, I started checking for "deals." The 02 Gearshop had a $20 off coupon my sister found & used. So I began my quest to get one & to talk w/ CS about a purchase- or 5! Yes, I ended up getting 5 total, but much to my chagrin as I was put on hold a total of over 5 hours, left voice mails ( at least 10). Called repeatedly, just trying to get a person- no luck:(. Finally ordered online when on sale, still calling & emailing, & trying to get a human....blah, blah. This is where I usually stop as I admire & reward good CS- but the jacket was so great, I'm giving O2 a pass. Doing this survey in hopes it'll get posted & I can use the $20 to get a vest ;) So, good luck, don't expect human interaction, but do expect a good product!!!