Avoid, so stressful. Awful customer service
I left this review on the .com page and Cicinia have tried multiple times to get it deleted. They have offered my sister extra compensation if I delete it, when I asked for my tracking number they said first delete your review! They claim my review is on the wrong page as the order was from the U.K. website but it’s the exact same company. Identical websites, products, even the company address is identical. So I shall also leave my review here 😊 My sister ordered her dresses from Cicinia and it has completely ruined the run up to her wedding. So much stress and worry has been caused by this company, hence this review. I first got my initial dress in May, plenty of time before the wedding, yet the saga continues. All of us bridesmaids measured ourselves and ordered dresses accordingly (a size 6, 12 and 14). When they finally arrived 2 of us couldn’t get into the dresses! We checked the sizes on the tags and compared them to the sizes online and realised they had actually sent a 10 and a 12. My sister had to go back and forth with them for a long time (they are so hard to get hold of and there’s a delay with the correspondence) before they eventually agreed they made an error and agreed to send out a new size 14 and she could keep the others. My sister ordered my dress again (14) along with a size 20 for another bridesmaid. They arrived last week and again they don’t fit. This time they have not put any tags on them so it’s impossible to know what sizes they actually are, but my mum is a size 18 and fits into the 20, so that’s how small it is. My sister contacted the company and they were initially adamant their sizes are accurate. I measured the dress and it definitely didn’t match the sizes online, the waist is about 5cm too small, maybe more. After some more to and fro they agreed to pay for the alterations, but there is only so much you can take a dress out by. My sister was looking into buying different dresses for us both at one point, from a different company, but then we decided to try and fit into the dresses. We have therefore both been on very strict diets for over a week and the dresses are closer to fitting but still don’t fit. The wedding is in 2 weeks and it’s very stressful not knowing if our dresses will fit or if will suddenly burst at the seams! The company have since checked the order and confirmed that they changed their sizes in between so they are wrong 😑 They have offered to send out 2 new dresses free of charge but there is no guarantee they will come in time. So now I’m left in a stressful situation where it’s a gamble between continuing to starve myself to fit into this small dress or ordering a new one and it’s not going to arrive in time. It’s a shame as the dresses are really lovely and well made but the sizes are awful and I’ve never known a company like it to send out the wrong dresses not just once but twice. Long story short…go elsewhere unless you want to risk having all this stress Update: the new dress finally came yesterday. I haven’t tried it on yet. Mainly because I have already got my original dress altered and also because they sent it to the wrong address. The dress was so small the seamstress had to take it out at the zip, the sides and also had to take the skirt off and reattach it 😑