Dreadful support misled until I the return window was closed.
Dreadful support misled until my return window closed, then offered a mug, hoodie or t-shirt as a solution. I feel completely let down by Bluetti UK. I own an AC240P unit that is still under warranty, which I wanted to expand. Instead of clear help, I was passed around like an unwanted penny between different support squads. I was repeatedly told to wait for stock of a battery or a specific adapter to connect to a B300K. After stringing me along for weeks, they finally admitted that they provided inaccurate information, that the compatible B210 battery is discontinued, and no adapter exists. Because they dragged this on for so long, it is now too late for me to exchange the unit through my original retailer (Hampshire Generators). Bluetti’s solution to leaving me stranded with an unexpandable £1400 system? Offering me a complimentary t-shirt, hoodie, or coffee mug. This is insulting. They sell expensive equipment but back it up with terrible communication, policy constraints, and zero accountability for their own mistakes. The Solution should be a direct upgrade not a Mug, Hoodie or a T-Shirt