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LJ

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Turn Me Royal

It *may* be good or you *may* end up with a mutant creature on canvas - pick wisely!

I initially ordered a small canvas as a gift, and that one was fine, although I had to repeat requested edits several times to get them actioned. But having been ultimately been pleased with the end result, I ordered a second larger, more expensive canvas. Unfortunately my second experience was dreadful. The first draft was a freakish Frankenstein cobbled-together mess. I sent weeks and weeks sending messages back and forth, trying to get the picture edited to look less like a mutant human. Obviously I understand that this is outsourced AI/photoshop level work, not Fine Art experts, but turnmeroyal were either incompetent or unwilling to make the edits I was asking for over and over again; along with the CS rep doing all she could to evade any discussion of refund. I went from being a huge fan, actively telling friends and family to check them out, to now a very disappointed ex-customer who wants to warn other people that you may lose the will to live trying to get what you ask for. EDIT: after reading the reply, I am bemused that they claim yet again they want customer satisfaction and to make things right - they had weeks and weeks to do just that and....didn't. Their over-effusive manner is a sham that sounds helpful but is actually anything but. It's a shame as I would have loved to buy several more as gifts.

2025-03-07有帮助 2