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Julian Powell

英国

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Atlantic Singapore Freight.

Do not trust Alpha smartphones

I bought 2 iPhones in very good condition from alpha as Christmas presents. costing over £500. on arrival 1 had a faulty home button and had to be sent back, because of the bank holidays, child number 1 had 12 days without their xmas present. Phone number 2 started losing battery life within days of receiving it, took it to apple who replaced the battery for £50 and everything was great for 4 months then the screen failed, returned it to Alpha, who claimed it had been dropped, it certainly hadn't so a argued, only to be told getting a battery upgrade by APPLE had invalidated my warranty, yes that's right getting the manufacturers to repair their issue invalidated a warranty so i'd have to pay anyway. £70 later and the repair has lasted less than 5 weeks and the same problem has arisen. i've now been emailing them for 5 days without a response, i've tweeted them and logged a case on the website, no response. Been number 1 in the queue for their online support for over 2 hours today, without any response. and no one is answering the telephone! believe me i could have bought brand new phones for the amount of time and pain this experience has caused. Avoid theses people, they can't even spell guarantee correctly on their own website!

2019-05-13有帮助 1