EXTREMELY DISAPPOINTED!!! STILL HAVE 3 ORDERS WITH THEM....LET'S SEE HOW IT GOES...
Buying from them is quite a painless process IF everything goes smoothly. BUT, if you have to return and item for a refund, be prepared to know the true meaning of frustration. Bought an item from them 15 May 13. Asked for a RMA number for a refund on the same day as item looks different from the website. Had to email them twice to finally get the RMA number. Returned the item and they emailed me to tell me refund processed on 21 May 13. Despite having to email them twice, it is still quite painless. Until today I have yet to see my refund! Email they sent said it may take up to 10 business days. 10 days passed and I emailed them yesterday, and they said they will process it and I should get my refund in the following 24 hours. Today, they sent another email saying it may take up to 7 days. JUST HOW MANY DAYS DO I HAVE TO WAIT FOR MY REFUND?????? And the information they provide have such HUGE difference. From within 24 hours to 7 business days???!!!!!! And they asked for my patience?? Why don't they put themselves in my shoes??? Their service level have fallen at an alarming rate. Emails are never replied within 24 hours and some not replied at all. I like to hear from them if they can guarantee I will get my refund in the next 7 days starting from today, or I have to email to REMIND them again and play the waiting game again! Looking forward to your reply Smartbuyglasses! Update as of 06/06/13 Emailed them on 05/06/13 and its now been 24hours and as expected, no replies from them. Just emailed them again, let's see if they bother to reply to me, and on this website. Seems like no one at Smartbuyglasses is able to guarantee that I will get my refund in the next 6 days (countdown started yesterday). Still waiting for your reply Smartbuyglasses!